Parking Guide

Internal • Bellingham, WA

6d • Onsite

About The Position

The Parking Guide enforces Western Washington University parking regulations in accordance with Washington Administrative Code 516. Through active community patrolling, the Parking Guide works independently to educate the Western parking community and enforce regulations while providing customer service by listening to and answering questions in the field. The role also assists members of the parking community through the Motorist Assistance Program, supports campus events, and provides administrative support to the department.

This is a project-employment position ending no later than October 31, 2027. The position is open only to current permanent (no longer on probation) WFSE employees and is part of bargaining unit B, covered by the collective bargaining agreement with Washington Federation of State Employees. Employees must comply with WWU immunization policies, including providing proof of Rubeola measles immunity within 60 days of hire. New employees must also verify employment eligibility before starting work. New hires are subject to a thorough background check, including a sexual misconduct background check.

Requirements

• High school diploma.
• Prior customer service experience.
• Positive attitude and ability to provide constructive and effective customer service interactions.
• Ability to manage confrontational situations professionally and with self-discipline while respecting the rights and dignity of others.
• Ability to understand and apply regulations with equity and justice.
• Effective communication skills.
• Ability to use hardware and software systems for monitoring.
• Ability to observe and report situations, incidents, and conditions.
• Ability to stand for long periods, walk long distances, and operate a motor vehicle for long periods.
• Ability to work outside in all weather conditions and lift 30 pounds.
• Must wear the provided uniform and maintain a professional appearance.
• Current valid Washington state driver's license, held for at least five years; a copy must be included with the application.
• Driving record must meet the stated eligibility criteria: no specified suspension or revocation within the past three years for listed serious offenses or qualifying patterns of traffic offenses. A copy of the Abstract of Driving Record must be included with the application.
• Must comply with WWU immunization policies, including proof of Rubeola measles immunity within 60 days of hire.
• New employees must provide employment eligibility verification before beginning work and undergo a thorough background check, including a sexual misconduct background check.
• Position is open to current permanent (no longer on probation) WFSE employees only.

Nice To Haves

• Experience enforcing regulations, particularly parking regulations.
• Customer service background involving interaction with the public and handling difficult and stressful situations.
• Experience working independently.
• Professional driving experience and basic vehicle repair and maintenance skills.
• Familiarity with the WWU campus, reading maps, and giving directions.

Responsibilities

• Enforce parking regulations in accordance with Washington Administrative Code 516.
• Patrol campus independently to educate the parking community and enforce regulations.
• Provide customer service by listening to and answering questions in the field.
• Assist members of the parking community through the Motorist Assistance Program.
• Work at and support campus events.
• Provide administrative support to the department.
• Observe and report situations, incidents, and conditions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED