Parking Guide

Western Washington University•Bellingham, WA

8d•$3,850 - $4,772•Onsite

About The Position

The Parking Guide enforces Western Washington University parking regulations in accordance with Washington Administrative Code 516. Through active community patrols, the role independently educates the Western parking community and supports campus access in line with the department’s values of Student Success, Sustainability, Transparency, and Respect. Parking Guides provide customer service by listening to and answering questions in the field, assist motorists through the Motorist Assistance Program, support campus events, and provide administrative support to the department. This is a project-employment position ending no later than October 31, 2027. The position is open only to current permanent WFSE employees who are no longer on probation. Employees must comply with the university’s immunization policy, including proof of Rubeola measles immunity within 60 days of hire. New employees must also verify employment eligibility and undergo a background check, including a sexual misconduct background check.

Requirements

High school diploma.
Prior customer service experience and the ability to provide constructive, effective customer service with a positive attitude.
Ability to manage confrontational situations professionally and with self-discipline while respecting others’ rights and dignity.
Ability to understand and apply regulations equitably and justly.
Effective communication skills.
Ability to use hardware and software systems for monitoring.
Ability to observe and report situations, incidents, and conditions.
Ability to stand for long periods, walk long distances, and operate a motor vehicle for long periods.
Ability to work outdoors in all weather conditions and lift 30 pounds.
Must wear the provided uniform and maintain a professional appearance.
Current valid Washington State driver’s license held for at least five years.
Must meet the stated driving-record requirements: no specified disqualifying suspension or revocation in the past three years, and no specified patterns of traffic violations resulting in conditional status or license suspension.
Must include a copy of the driver’s license and Abstract of Driving Record with the application.

Nice To Haves

Experience enforcing regulations, especially parking regulations.
Customer service background, experience interacting with the public, and ability to handle difficult and stressful situations.
Experience working independently.
Professional driving experience and basic vehicle repair and maintenance skills.
Familiarity with the WWU campus, reading maps, and giving directions.

Responsibilities

Enforce Western Washington University parking regulations in accordance with Washington Administrative Code 516.
Patrol the campus and educate the Western parking community about parking regulations.
Provide customer service in the field by actively listening to and answering questions.
Assist members of the parking community through the Motorist Assistance Program.
Work at and support campus events.
Provide administrative support to the department.
Observe and report situations, incidents, and conditions.