Airport Customer Service (63445)

PARK PLACE OPERATIONS INC•Linthicum Heights, MD

8d•$17 - $17•Onsite

About The Position

Fast Park & Relax is seeking a dependable, customer-focused Parking Guest Ambassador to manage parking operations and support guests throughout their parking experience. The role helps maintain efficient traffic flow, maximize parking capacity, and deliver outstanding customer service. The employee coordinates parking operations in a designated area by directing traffic, monitoring parking activity, assisting guests, enforcing parking regulations, and helping ensure a safe, clean, well-managed environment. The position is located at 786 Elkridge Landing Road, Linthicum Heights, Maryland. The scheduled overnight shift is 12:00 a.m. to 8:00 a.m., Sunday through Thursday. Starting pay is $17.00 per hour, with eligibility for $17.50 per hour after a 30-day review.

Requirements

High school diploma or GED equivalent, or an equivalent combination of education and experience.
At least one year of experience in dispatching, customer service, or a related field.
Experience handling high-volume phone calls and radio communications.
Experience working in a fast-paced environment and managing multiple tasks simultaneously.
Excellent verbal and written communication skills.
Strong interpersonal skills and ability to remain professional with diverse individuals.
Ability to handle stressful situations and resolve conflicts calmly and efficiently.
Basic math and computer skills.
Ability to read and interpret maps and directions.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Ability to adapt to changing priorities and meet deadlines.
Ability to operate two-way radios and other communication equipment.
Ability to maintain accurate records and documentation.
Ability to lift and move up to 25 pounds.
Ability to climb, balance, stoop, kneel, crouch, or crawl as needed.
Ability to understand and follow written and verbal instructions.
Ability to communicate effectively in English, both written and spoken.
Ability to pass a background check and drug screening.
Must be able to work 12:00 a.m. to 8:00 a.m.

Nice To Haves

Knowledge of parking procedures.
Customer-service orientation.
Reliability and ability to work overnight and weekend shifts.
Comfort working outdoors and on one's feet.
Ability to multitask in a fast-moving environment.

Responsibilities

Direct incoming and outgoing vehicles to available parking spaces using clear hand signals and verbal instructions.
Monitor parking lots to ensure efficient use of spaces and prevent congestion.
Enforce parking rules, including time limits and prohibited parking areas.
Respond to customer questions about parking availability, directions, and regulations.
Assist customers with parking-related issues, including lost tickets and lockouts.
Communicate regularly with parking team members to support smooth operations.
Operate parking equipment, including gates, ticket dispensers, and payment systems.
Prepare reports on parking occupancy, revenue, and incident activity.
Maintain a clean, organized work area and help ensure the safety and security of parking facilities.
Perform other related duties as assigned.