Parking Facility Supervisor (63018)

PARK PLACE OPERATIONS INC•Linthicum Heights, MD

2d•$20 - $21•Onsite

About The Position

Join the Fast Park & Relax Team! Fast Park & Relax is an industry-leading airport parking company dedicated to providing exceptional customer service and a stress-free travel experience. We are seeking a dependable, customer-focused Parking Supervisor to lead daily operations, support team members, and ensure our guests receive outstanding service from arrival to departure. As a Parking Supervisor, you will oversee evening operations at our parking facility, ensuring efficient traffic flow, maintaining safety and security standards, and leading a team committed to delivering exceptional customer experiences. This hands-on leadership role requires strong communication skills, operational awareness, and a passion for customer service.

Requirements

High School Diploma or equivalent
Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.
Experience handling cash and credit card transactions.
Experience with basic computer operations, including data entry and report generation.
Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.
Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.
Ability to work independently and as part of a team.
Ability to multitask and prioritize tasks in a fast-paced environment.
Ability to stand for extended periods and work outdoors in various weather conditions.
Ability to follow established procedures and guidelines.
Ability to maintain a professional appearance and demeanor at all times.
Basic math skills.
Ability to operate parking-related equipment (e.g., ticket dispensers, gates).
Ability to read and interpret maps and directions.
Ability to maintain accurate records.
Ability to work flexible hours, including weekends and holidays.
Valid driver's license and clean driving record (may be required depending on specific job duties).
Ability to understand and follow safety regulations.

Nice To Haves

Previous supervisory or leadership experience preferred.
Valid driver's license and acceptable driving record preferred.

Responsibilities

Supervise and support daily parking operations to ensure a safe, organized, and efficient environment.
Lead, coach, and motivate parking attendants and frontline team members.
Deliver exceptional customer service by assisting guests, answering questions, and resolving concerns in a professional manner.
Monitor facility operations, traffic flow, and parking capacity to maximize efficiency.
Enforce company policies and parking regulations while maintaining a positive customer experience.
Assist with shuttle operations and coordinate transportation services as needed.
Handle cash and electronic transactions accurately and maintain proper accountability procedures.
Complete operational reports, incident documentation, and other administrative tasks.
Conduct facility inspections and report maintenance, safety, or security concerns promptly.
Promote and follow all company safety policies and procedures.
Serve as the on-duty leader, responding effectively to guest, employee, and operational needs.