Parking Enforcement Officer

SP Plus • Cincinnati, OH

10d

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The Parking Enforcement Officer monitors assigned parking areas and enforces parking policies while providing customer service. The role may also support parking facility maintenance, revenue collection, event parking, and seasonal permit sales. Officers are not sworn police officers and have no arresting authority.

Requirements

• Must be at least 18 years old at the time of hire.
• Sound independent judgment and a high level of customer service.
• Knowledge of the geography of the enforcement area.
• Knowledge of hazards and safety precautions.
• Ability to use a handheld computer.
• Ability to operate a motorized vehicle or bicycle.
• Ability to understand and apply parking regulations.
• Ability to interact with others courteously and tactfully.
• Ability to walk for extended periods.
• Ability to work in all weather conditions.
• A valid state-issued driver's license with a current address and acceptable driving record is required only if driving a company vehicle or driving on company business.

Responsibilities

• Monitor designated streets, lots, garages, public areas, or a campus to ensure compliance with parking policies.
• Answer customer questions about directions, events, building locations, and parking policies.
• Issue citations and warnings using a handheld computer or manual tickets.
• Impound, boot, or relocate vehicles as directed.
• Exercise sound judgment, tact, and diplomacy when working independently and interacting with the public.
• Assist maintenance staff by inspecting lots for maintenance issues; painting, cleaning, and repairing meters and pay-and-display machines; and installing signs, signposts, and meter posts.
• Assist with collecting and securing parking revenue from meters, multi-space machines, pay-on-foot technology, and other payment methods.
• Assist event staff with event setup, traffic control, parking payments, and lot usage control.
• Assist office staff with seasonal permit sales, including data entry, collating mailings, and frontline customer service.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision plans
• Flexible spending accounts
• Long- and short-term disability insurance
• Life insurance
• Accident insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed