Parking Enforcement Officer
About The Position
SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The company operates a parking network with more than 23,000 employees at over 4,000 locations across North America and Europe. The Parking Enforcement Officer monitors designated streets, parking lots, garages, public areas, or a campus to ensure compliance with parking policies. The role also provides customer service, issues citations and warnings, and may impound, boot, or relocate vehicles as directed. Officers may assist with parking facility maintenance, revenue collection, event parking, and permit sales. Enforcement Officers are not sworn police officers and have no arresting authority. The position requires sound independent judgment, tact, diplomacy, and a strong focus on customer service. Employees work outdoors in varying weather, including snow and extreme heat, and in and around potentially dangerous traffic situations. The salary range is $16.00–$18.00 per hour. Eligible employees may participate in benefit plans including medical, dental, vision, flexible spending accounts, disability and life insurance, accident insurance, a 401(k), and paid time off.
Requirements
- Must be at least 18 years old at the time of hire.
- Knowledge of the geography of the area being enforced.
- Knowledge of hazards and safety precautions.
- Ability to use a handheld computer.
- Ability to operate a motorized vehicle or bicycle.
- Ability to understand and apply parking regulations.
- Ability to interact with others courteously and tactfully.
- Ability to walk for extended periods.
- Ability to work in all weather conditions.
- A valid state-issued driver's license with a current address and acceptable driving record is required only if expected to drive a company vehicle or drive on company business.
- Availability for second or third shifts and/or weekends may be required depending on the location's hiring needs.
Responsibilities
- Monitor designated streets, lots, garages, public areas, or a campus to ensure compliance with parking policies.
- Answer customer questions about directions, events, building locations, and parking policies.
- Issue citations and warnings for parking non-compliance using a handheld computer or manual tickets.
- Impound, boot, or relocate vehicles as directed.
- Exercise proper judgment, tact, and diplomacy when working independently and dealing with people.
- Assist maintenance staff by inspecting parking areas for maintenance issues; painting, cleaning, and repairing parking meters and pay-and-display machines; and installing signs, sign posts, and meter posts.
- Assist with collecting and securing revenue from parking meters, multi-space machines, pay-on-foot technology, and other parking revenue systems.
- Assist event staff with event setup, traffic control, parking payments, and lot usage control.
- Assist office staff with permit sales during peak seasons, including data entry, collating mailings, and frontline customer service.
- Perform other related duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
