Parking Enforcement Officer

Allentown Parking Authority • Allentown, PA

1d • Onsite

About The Position

The Allentown Parking Authority is seeking a dedicated and empathetic Parking Enforcement Officer to join their team. This role is essential for serving the community by promoting fair parking practices and ensuring the city remains accessible. The Parking Enforcement Officer will enforce various parking ordinances, treating everyone with respect and fairness, with customer service as the top priority. This position reports directly to the Manager/Supervisor of Enforcement.

Requirements

• High School diploma or GED
• Must hold and maintain a valid driver’s license and record in compliance with requirements established by the company’s auto insurance provider
• Must be able to ride a bicycle and pass a bicycle certification course
• Must be able to walk 4 to 8 miles a day, sometimes over uneven terrain, bend and stoop multiple times a day, and lift up to 35 pounds
• Must be able to operate a motor vehicle in all weather conditions
• Must be able to work under limited supervision, be responsible, self-motivated, and self-disciplined
• Strong interpersonal and communication skills
• Ability to remain calm in stressful situations
• Proficient in using technology, such as handheld devices for issuing citations
• Proficient in Microsoft Word
• A positive attitude with a focus on community well-being
• Empathy and patience in dealing with diverse populations
• A commitment to fairness and integrity in all actions

Nice To Haves

• Prior experience in customer service, community relations, or law enforcement is preferred.

Responsibilities

• Act as an ambassador for the Parking Authority by providing courteous and helpful interactions with residents, visitors, and business owners.
• Educate the public on parking regulations, helping them to understand the reasons behind the rules and the benefits to the community.
• Respond to public inquiries and concerns with professionalism and empathy, offering guidance and solutions where possible.
• Monitor designated areas to enforce parking regulations, ensuring fair use of parking spaces and compliance with local laws.
• Issue citations for parking violations when necessary, explaining the reasoning to drivers and offering information on how to resolve the citation.
• Work closely with local businesses, schools, and other community organizations to address specific parking concerns and needs.
• Observe established rules and regulations.
• Learn the geography of Allentown and be able to give accurate directions to citizens and visitors.
• Report any hazards or issues in parking areas, such as broken meters or obstructed spaces, to a supervisor for resolution.
• Maintain accurate records of citations, warnings, and interactions with the public.
• Handle disputes and challenging situations with tact and diplomacy, aiming to de-escalate tensions.
• All other duties as assigned.

Benefits

• Competitive compensation
• Comprehensive benefits
• Opportunities for professional growth
• Ongoing training to enhance skills in customer service, conflict resolution, parking management, and more
• Generous benefits package available at 90 calendar days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED