Parking Enforcement Officer - Weekend Day Shift

Allentown Parking Authority • Allentown, PA

49d • Onsite

About The Position

The Allentown Parking Authority is seeking a dedicated and empathetic Parking Enforcement Officer to join their team. This role focuses on serving the community by building positive relationships, promoting fair parking practices, and ensuring community accessibility. The Parking Enforcement Officer is an Essential Employee responsible for enforcing various parking ordinances, with a strong emphasis on customer service, respect, and fairness. The position involves community engagement, educating the public on regulations, responding to inquiries, monitoring parking areas, issuing citations, and working with community organizations. The role requires an individual who can work under limited supervision, is responsible, self-motivated, and self-disciplined, and can learn the geography of Allentown to provide accurate directions. Additionally, the officer must report hazards in parking areas and maintain accurate records of citations and interactions.

Requirements

• High School diploma or GED
• Must possess and maintain a valid driver’s license
• Must be able to ride a bicycle and pass a bicycle certification course
• Must be able to walk 4 to 8 miles a day, sometimes over uneven terrain, bend and stoop multiple times a day, and lift up to 35 pounds
• Must be able to operate a motor vehicle in all weather conditions
• Prior experience in customer service, community relations, or law enforcement is preferred
• Strong interpersonal and communication skills
• Ability to remain calm in stressful situations
• Proficient in using technology, such as handheld devices for issuing citations
• Proficient in Microsoft Word
• A positive attitude with a focus on community well-being
• Empathy and patience in dealing with diverse populations
• A commitment to fairness and integrity in all actions

Responsibilities

• Act as an ambassador for the Parking Authority by providing courteous and helpful interactions with residents, visitors, and business owners
• Educate the public on parking regulations, helping them to understand the reasons behind the rules and the benefits to the community
• Respond to public inquiries and concerns with professionalism and empathy, offering guidance and solutions where possible
• Monitor designated areas to enforce parking regulations, ensuring fair use of parking spaces and compliance with local laws
• Issue citations for parking violations when necessary, explaining the reasoning to drivers and offering information on how to resolve the citation
• Work closely with local businesses, schools, and other community organizations to address specific parking concerns and needs
• Report any hazards or issues in parking areas, such as broken meters or obstructed spaces, to a supervisor for resolution
• Maintain accurate records of citations, warnings, and interactions with the public
• Handle disputes and challenging situations with tact and diplomacy, aiming to de-escalate tensions
• All other duties as assigned

Benefits

• Competitive compensation
• Generous benefits package available at 90 calendar days
• Ongoing Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED