Parking Concierge-(Lankenau Hospital)

Towne Park • Lower Merion Township, PA

19d

About The Position

The Parking Concierge provides a friendly, welcoming greeting to self-parking guests and assists arriving and departing guests with parking equipment, directions, location information, and other inquiries. The role delivers attentive, friendly, and efficient guest service while accurately collecting, reconciling, and reporting parking revenue. The position follows established procedures and specific operational directions, with work checked or verified frequently. Most work is performed outdoors, potentially for the entire shift, in conditions that can include extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• General knowledge of parking garage policies.
• Ability to read and write standard English, understand simple instructions and short correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to perform basic arithmetic with three-digit numbers and with tens and hundreds, including calculations using American currency.
• Ability to understand 24-hour and military time systems and a multi-tiered rate system.
• Ability to meet the described physical demands, including extended periods of sitting or standing; walking, running, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; and lifting or moving objects with the stated force requirements.
• Ability to travel up to 5% as required.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests promptly, use last names when appropriate, and remain composed under pressure.
• Use proper phone etiquette and respond to guest inquiries, including providing directions and information about facility amenities, outlets, meeting rooms, and local attractions.
• Assist guests with self-parking equipment, including instructions for room-key use and payment terminals.
• Identify and collect revenue for vehicles; determine guest charges and process payments by cash, credit, or direct billing.
• Complete cash-drop slips and envelopes, shift reports, and other shift paperwork accurately and on time.
• Reconcile revenue and tickets at the end of every shift, categorize tickets for audit purposes, and provide payment receipts.
• Follow standard operating procedures for cash banks and obtain information about daily events and applicable rates.
• Operate registers, gates, and credit-card machines.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED