Parking Assistant - Carilion Roanoke Memorial Hospital
About The Position
The Parking Assistant provides safety, assistance, and information to patients, guests, and staff entering or exiting Carilion facilities, including valet parking services and traffic control. The role manages traffic at major campus entry points, directs vehicles to designated parking areas, greets and assists visitors, and cross-trains in all parking areas. It may include notifying nurses when patients arrive and operating shuttle service between Carilion facilities. The Parking Assistant drives, inspects, and manages maintenance for vehicles; provides after-hours transportation for special groups or tours; and parks and retrieves vehicles for people with special needs and special guests. The position issues valet tickets and documents vehicle and patient information, claim numbers, and key storage, and tracks daily ticket counts for Guest Services. The role also patrols campus, contacts Police for urgent situations, helps address parking-related issues, and directs vehicles to prevent disruption of traffic flow.
Requirements
- High school graduate or GED.
- Two years of related experience in customer service or parking.
- Valid Virginia Operators License.
- Adherence to Qualified Drivers Guidelines and Eligibility Standards.
- Strong communication skills.
- Hospitable, calm, tactful, diplomatic, and professional in all situations.
Responsibilities
- Manage traffic flow at major campus entry points to support smooth and efficient patient flow.
- Direct patient transport vans, delivery vehicles, hotel shuttles, funeral homes, and cab companies to designated parking areas as needed.
- Greet, direct, and assist patients and guests entering and exiting parking areas.
- Cross-train in all parking areas.
- Notify nurses when patients arrive as needed.
- Operate shuttle service for patients, guests, and staff traveling to and from Carilion facilities.
- Drive, inspect, and manage maintenance for vehicles.
- Provide after-hours transportation for special groups or tours.
- Park and retrieve vehicles for patients and guests with special needs and special guests, and drive vehicles to an overflow lot as needed.
- Issue valet tickets and document vehicle information, patient information, claim numbers, and key storage.
- Track and report daily ticket counts for Guest Services.
- Patrol campus and contact Police for urgent situations involving safety, locked cars, flat tires, dead batteries, lost vehicles, fire drills, and code red alerts.
- De-escalate situations involving hostile guests in parking areas.
- Direct and position vehicles to avoid disrupting traffic flow at entrances.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Employer-funded pension plan, vested after five years.
- Voluntary 403B.
- Paid time off accrued from day one.
- Onsite fitness studios and discounts to Carilion Wellness centers.
- Access to the Personify Health health and wellness app.
- Childcare discounts.
- Continued education and training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
