Parking Assistant - Carilion Roanoke Memorial Hospital
About The Position
The Parking Assistant provides safety, assistance, and information to patients, guests, and staff entering or exiting Carilion facilities, including valet parking and traffic control. The position manages traffic flow at major campus entrances to support smooth patient movement and may direct patient transport vans, delivery vehicles, hotel shuttles, funeral homes, and cab companies to designated parking areas. The assistant greets and directs patients and guests, offers assistance, and cross-trains in all parking areas. The role may include notifying nurses when patients arrive; operating shuttle service between Carilion facilities; driving, inspecting, and managing vehicle maintenance; providing after-hours transportation for special groups or tours; parking and retrieving vehicles; and moving vehicles to overflow lots. The Parking Assistant issues valet tickets and records vehicle and patient information, claim numbers, and key storage, and tracks and reports daily ticket counts for Guest Services. The position also patrols campus, contacts Police about urgent safety or vehicle situations and alerts, helps de-escalate hostile guest interactions, and positions vehicles to prevent disruption of traffic flow.
Requirements
- High school graduate or GED required.
- Two years of related experience in customer service or parking.
- Valid Virginia Operator’s License.
- Adherence to Qualified Drivers Guidelines and Eligibility Standards.
- Strong communication skills.
- Hospitable, calm, tactful, diplomatic, and professional in all situations.
Responsibilities
- Manage traffic flow at major campus entrances to support smooth and efficient patient flow.
- Direct patient transport vans, delivery vehicles, hotel shuttles, funeral homes, and cab companies to designated parking areas as needed.
- Greet, direct, and assist patients and guests entering and exiting parking areas.
- Cross-train in all parking areas.
- Notify nurses when patients arrive as needed.
- Operate shuttle service for patients, guests, and staff traveling between Carilion facilities.
- Drive, inspect, and manage maintenance for vehicles.
- Provide after-hours transportation for special groups or tours.
- Park and retrieve vehicles for patients, guests with special needs, and special guests.
- Drive vehicles to overflow lots as needed.
- Issue valet tickets and document vehicle information, patient information, claim numbers, and key storage.
- Track and report daily ticket counts for Guest Services.
- Patrol campus and contact Police regarding urgent safety issues, locked cars, flat tires, dead batteries, lost vehicles, fire drills, and code red alerts.
- De-escalate situations involving hostile guests in parking areas.
- Direct and position vehicles to avoid disruption of traffic flow at entrances.
Benefits
- Comprehensive medical, dental, and vision benefits
- Employer-funded pension plan, vested after five years
- Voluntary 403B
- Paid time off accrued from day one
- Onsite fitness studios and discounts to Carilion Wellness centers
- Access to the Personify Health health and wellness app
- Childcare discounts
- Continued education and training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
