Parking Assistant - Carilion Roanoke Memorial Hospital
About The Position
The Parking Assistant provides safety, assistance, and information to patients, guests, and staff entering or exiting facilities. The role includes valet parking services, traffic control, and operating shuttle services between Carilion facilities. The assistant manages traffic flow at campus entry points, directs visitors and vehicles to designated parking areas, and may notify nurses when patients arrive. The position also includes inspecting and managing vehicle maintenance, providing after-hours transportation for special groups or tours, and parking or retrieving vehicles for people with special needs and special guests. The assistant issues valet tickets, records vehicle and patient information, tracks daily ticket counts, and patrols campus parking areas to respond to safety and vehicle-related concerns, contacting Police for urgent situations and de-escalating conflicts.
Requirements
- High school graduate or GED.
- Two years of related experience in customer service or parking.
- Valid Virginia Operator's License.
- Adherence to the Qualified Drivers Guidelines and Eligibility Standards.
- Strong communication skills; hospitable, calm, tactful, diplomatic, and professional conduct in all situations.
Responsibilities
- Manage traffic flow at major campus entry points to support smooth, efficient patient flow.
- Direct patient transport vans, delivery vehicles, hotel shuttles, funeral homes, and cab companies to designated parking areas as needed.
- Greet, direct, and assist patients and guests entering and exiting parking areas.
- Cross-train in all parking areas.
- Notify nurses when patients arrive, as needed.
- Operate shuttle service for patients, guests, and staff traveling to and from Carilion facilities.
- Drive, inspect, and manage maintenance for vehicles.
- Provide after-hours transportation for special groups or tours.
- Park and retrieve vehicles for patients and guests with special needs and special guests; drive vehicles to an overflow lot as needed.
- Issue valet tickets and document vehicle information, patient information, claim numbers, and key storage.
- Track and report daily ticket counts for Guest Services.
- Patrol campus and contact Police for urgent safety or vehicle situations, including locked cars, flat tires, dead batteries, lost vehicles, fire drills, and code red alerts.
- De-escalate situations involving hostile guests in parking areas.
- Direct and position vehicles to avoid disrupting traffic flow at entrances.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Employer-funded pension plan, vested after five years; voluntary 403B.
- Paid time off accrued from day one.
- Onsite fitness studios and discounts to Carilion Wellness centers.
- Access to the Personify Health health and wellness app.
- Childcare discounts.
- Continued education and training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
