Parking Concierge-(Lankenau Hospital)

Towne Park•Wynnewood, PA

19d•Onsite

About The Position

The Parking Concierge provides a friendly, warm greeting to self-parking guests and assists arriving and departing guests with parking equipment, directions, location information, and other inquiries. The role delivers attentive, friendly, and efficient guest service and accurately collects, processes, and reconciles parking revenue. Work is performed according to established procedures and specific operational instructions, with work checked frequently. The position is based at Lankenau Hospital; most work is outdoors, potentially for the entire shift, and travel of up to 5% may be required. The schedule is open availability. The hourly base pay is $17.50. Eligible employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits may change and are subject to plan terms. Seasonal and temporary roles are not eligible for the listed benefits.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
General knowledge of parking-garage policies.
Ability to read, write, and comprehend standard English, including simple instructions, correspondence, and memos; ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic with three-digit numbers and to calculate using American currency.
Ability to understand 24-hour and military time systems and a multiple-tiered rate system.
Ability to meet the described physical requirements, including extended sitting or standing, occasional lifting and moving of objects, and required vision abilities.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; promptly acknowledge and greet guests, use last names when appropriate, and remain composed under pressure.
Use proper phone etiquette and assist guests with directions, inquiries, facility outlets, meeting rooms, amenities, local attractions, and self-parking equipment, including room-key use and payment terminals.
Identify vehicles and collect revenue; prepare accurate cash-drop slips and envelopes; complete shift reports and other paperwork; and reconcile revenue and tickets at the end of each shift.
Categorize tickets for audit purposes, provide payment receipts, follow cash-bank procedures, and operate registers, gates, and credit-card machines.
Determine guest charges and process payments by cash, credit, or direct billing; obtain information about daily events and applicable rates.