Parking Cashier

SP Plus•Los Angeles, CA

5d•Onsite

About The Position

SP+ is seeking a Parking Cashier to provide efficient, stress-free, and enjoyable customer experiences while collecting payment for parking services and facilitating traffic flow through the facility. The role includes handling cash and other payments, calculating charges, assisting customers with directions and concerns, and maintaining the cashier booth and transaction records. Two night schedules are available: 9:00 p.m.–5:30 a.m., Tuesday through Saturday, or 7:00 p.m.–3:30 a.m., Thursday through Monday. The position is associated with Union Local 911/986 in Los Angeles.

Requirements

Less than a high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, supervisors, and coworkers.
Ability to apply common-sense understanding to detailed but standard written or oral instructions and to address problems involving a few concrete variables in standardized situations.
Ability to use a clock (standard or military time) and to use a calculator (optional) or credit card machine to handle transactions.
Ability to maintain a pleasant, courteous manner when speaking with the public and on the telephone, and to respond effectively to customer problems or complaints.
Ability to perform the job’s essential functions, including regularly sitting, using hands to handle objects or controls, and reaching with hands and arms; occasional walking is also required. Close vision is required.
A valid state-issued driver’s license with a current address and acceptable driving record is required only if expected to drive a company vehicle or on company business.

Responsibilities

Treat each customer with respect and kindness, delivering on the SP+ Promise of making every moment matter.
Report to work on every scheduled day, on time, in uniform, and ready to assist customers.
Count the revenue bank at the beginning of the shift to verify the starting total.
Collect cash and/or validations and maintain the security of cash.
Make change and issue receipts or tickets for transactions.
Calculate or recalculate charges based on customer tickets and display transaction costs on the cash register.
Quote prices for parking services and receive payment from customers.
Give directions and assist customers in reaching their destinations efficiently.
Complete lost-ticket forms when original tickets cannot be located.
Resolve customer complaints promptly and efficiently, seeking supervisor assistance when needed.
Answer telephone calls promptly and courteously.
Maintain booth cleanliness and pick up trash in the surrounding area.
Check that necessary work aids and supplies are stocked in the booth.
Verify shift transaction logs against the revenue bank on hand.
Compile collected revenue when a predetermined amount has been reached.
Record amounts received, vehicles entering and leaving, and vehicles remaining in the facility when applicable; prepare shift transaction reports.
Perform other duties assigned by the supervisor.