Parking Cashier

Metropolis Technologies•Los Angeles, CA

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to create checkout-free parking experiences. The company operates a parking network with over 23,000 employees at more than 4,000 locations across North America and Europe. The Parking Cashier creates an efficient, stress-free, and enjoyable experience for customers by receiving payment for parking services and helping traffic flow through the facility. The role has one of two night schedules: 9:00 p.m.–5:30 a.m., Tuesday through Saturday, or 7:00 p.m.–3:30 a.m., Thursday through Monday. The position is covered by Union Local 911/986 in Los Angeles.

Requirements

Less than a high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with customers, clients, supervisors, and other employees.
Ability to use common-sense understanding to carry out detailed but standard written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to use a clock, including standard or military time, and a credit card machine; calculator use is optional.
Ability to maintain a pleasant, courteous demeanor with the public and on the telephone and to respond effectively to customer problems or complaints.
Availability for the specified night schedule; depending on location hiring needs, availability for second shift, third shift, and/or weekends may be required.
A valid state-issued driver's license with a current address and acceptable driving record is required only if expected to drive a company vehicle or drive on company business.
Regularly sit, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms; occasionally walk. Close vision is required.

Responsibilities

Treat customers with respect and kindness, delivering on the SP+ Promise of making every moment matter.
Report to work on every scheduled day, on time, in uniform, and ready to assist customers.
Count the revenue bank at the beginning of the shift to verify the starting total.
Collect cash and/or validations and maintain the security of cash.
Make change and issue receipts or tickets for transactions.
Calculate or recalculate amounts due from customer tickets.
Operate the cash register after calculating parking time, and display transaction costs.
Quote prices for parking services and receive payment from customers.
Give directions to city locations and assist customers in reaching their destinations.
Complete lost-ticket forms when original tickets cannot be located.
Resolve customer complaints promptly and efficiently, requesting supervisor assistance when needed.
Answer telephone calls promptly and courteously.
Keep the booth clean and pick up trash in the surrounding area.
Check in a timely manner that necessary work aids and supplies are available in the booth.
Verify the shift transaction log against the revenue bank on hand.
Compile collected revenue when a predetermined amount has been reached.
Record amounts received, cars entering and leaving, and cars remaining in the facility, if applicable, while preparing the shift transaction report.
Perform other duties assigned by the supervisor.