Parking Cashier

SP Plus•Des Moines, IA

1d•Onsite

About The Position

SP+ Cashiers create an efficient, stress-free, and enjoyable experience for each customer by receiving payment for parking services and facilitating traffic flow through the parking facility. The role includes providing courteous customer service, handling cash and other payment methods, processing parking transactions, assisting customers with directions and concerns, and maintaining the cashier booth and transaction records. Cashiers are expected to report to scheduled shifts on time and in uniform, and to perform other duties assigned by a supervisor.

Requirements

Less than a high school education, up to one month of related experience or training, or an equivalent combination of education and experience.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to make change.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, supervisors, and coworkers.
Ability to use common sense to carry out detailed but standard written or oral instructions and address problems involving a few concrete variables in standardized situations.
Ability to use a clock (standard or military time), calculator (optional), or credit card machine to handle transactions.
Ability to maintain a pleasant and mannerly demeanor on the telephone and when interacting with the public.
Ability to respond effectively to customer problems or complaints.
A valid state-issued driver’s license with a current address and acceptable driving record is required only if the employee is expected to drive a company vehicle or conduct company business by vehicle.
Availability for second or third shift and/or weekends may be required depending on location hiring needs.

Responsibilities

Treat each customer with respect and kindness and make every interaction matter.
Report to every scheduled shift on time, in uniform, and ready to assist customers.
Count the revenue bank at the beginning of a shift and verify the starting total.
Collect cash and validations while maintaining cash security.
Make change and issue receipts or tickets for transactions.
Calculate or recalculate parking charges from customer tickets.
Operate the cash register after calculating time and transaction costs.
Quote prices for parking services and collect payment.
Give directions and help customers reach their destinations efficiently.
Complete lost-ticket forms when original tickets cannot be located.
Resolve customer complaints promptly and efficiently, seeking supervisor assistance when needed.
Answer telephone calls promptly and courteously.
Keep the booth clean and pick up trash in the surrounding area.
Check that necessary work aids and supplies are available in the booth.
Verify shift transaction logs against the revenue bank on hand.
Compile collected revenue when the predetermined amount has been reached.
Record revenue received and vehicle counts, including cars entering, leaving, and remaining in the facility when applicable, and prepare shift transaction reports.
Perform other duties assigned by the supervisor.