Parking and Operations Coordinator

National Veterans Memorial and Museum•Columbus, OH

3d•Onsite

About The Position

The National Veterans Memorial and Museum (NVMM) is seeking a Parking and Operations Coordinator to ensure parking operations and building support are safe, efficient, and welcoming for Guests, Museum programs, and special events. This role serves as the primary liaison between the NVMM and its contracted parking provider, supporting daily and event parking operations through planning, coordination, operational monitoring, and continuous improvement. The Coordinator will work closely with Safety Services, Events, Facilities, and Guest Experiences teams to deliver smooth arrivals and departures, contributing to a best-in-class Guest experience.

Requirements

High school diploma or equivalent.
Strong interpersonal and communication skills, always maintaining clear and professional communications.
Demonstrated problem-solving and conflict-resolution skills with a people-first approach.
Established emotional intelligence remaining calm and exercising sound judgment in a fast-paced, public-facing environment.
Excellent organizational skills, managing multiple priorities and adapting to changing needs.
Basic proficiency with Microsoft Office or similar, scheduling tools, and incident documentation.

Nice To Haves

Military Veterans, transitioning service members, and military spouses are encouraged to apply.
Military experience (leadership, logistics, operations, communications, security, technical roles) is recognized as equivalent to relevant civilian experience.
Experience in parking operations, small and large events, facilities and venue coordination, hospitality, transportation, and/or security.
Experience in a museum, cultural institution, attraction, or mission-driven nonprofit environment.
Experience collaborating across departments to support security, events, or otherwise.
Fluency in other languages.
Interest in or connection to the organization’s mission (e.g., honoring Veterans and inspiring service).

Responsibilities

Serve as the primary point of contact between the NVMM and the contracted parking provider, LAZ Parking.
Review and communicate daily and event-specific parking needs with internal teams and the parking partner to ensure appropriate staffing, guest assistance, access control, traffic flow, and signage.
Coordinate reserved parking, accessible parking, VIP needs, validations, and special parking instructions.
Address parking-related guest concerns professionally and escalate operational issues through appropriate channels, as needed.
Observe and communicate operational trends, guest experience feedback, and service opportunities related to parking.
Champion consistent parking operations that align with Museum service expectations, safety standards, and guest experience goals.
Support parking operations across a varied schedule, including daily operations and special events.
Participate in pre-event planning and post-event feedback conversations to identify parking needs, arrival patterns, traffic concerns, and guest access considerations.
Oversee event parking set up, lot attendance, and breakdown as assigned.
Direct safe pedestrian and vehicle movement across parking areas, especially during high-volume events and peak arrival/departure periods.
Communicate observed safety concerns promptly to Safety Services and appropriate Museum leadership.
Facilitate emergency procedures as needed, primarily directing pedestrians and vehicles during incidents or evacuations.
Assist Safety Services with operational support, rule enforcement, and property protection.
Maintain accurate operational records and incident notes related to all parking operations.
Prepare brief operational summaries or recommendations when requested.