Parking and Transportation Operations Administrator

SP Plus Corporation•Garfield Heights, OH

1d•$55,000 - $60,000•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Requirements

Must be professional and have excellent verbal and written communication skills; Excellent grammar and spelling skills required
Must be diligent and conscientious; self-starter who can work with minimal supervision.
Must have excellent time management and organizational skills (multi-tasking, prioritization, deadline orientation)
Must have excellent typing skills (speed and accuracy); Preferably at least 40 WPM or better
Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint); Google Mail, Calendars and Docs.
Ability to interact professionally and courteously with clients, customers, office personnel and contractors.
Knowledge of modern office practices and procedures.
A professional appearance/presentation.

Responsibilities

Program Management (Enterprise Fleet Management Program, Fill-Rite, EverCharge)
Customer Service
Assist with interrelated projects
Collaborate with vendors, contractors, and external partners
Clerical Support and record keeping
Preparing monthly reports
Assist on other parking, transportation, and fleet projects and tasks.
Coordinating and obtaining the yearly Parking Licenses from the CIty of Cleveland
Enforcement program assistance including but not limited to citation appeals
Assisting with first stages of the hiring process
Completing monthly Dashboard reports for Parking and Shuttle operations
Answer incoming telephone calls
Compose, edit and/or type business correspondence and basic business documents
Maintain organizational charts for Department
Develop PowerPoint presentations for client meetings
Distribute and sort incoming mail and faxes for office staff
Send out departmental mail via UPS, FedEx, US Mail, and courier service and/or accept deliveries.
Maintain and order office supplies
Coordinate conference room reservations or group meetings
Assist with office management duties as needed (e.g. operate and arrange maintenance of copier, fax machines, computer and other office equipment).
Maintain correspondence files and other electronic filing and/or hard copy filing either on-site or in storage.
Make travel arrangements
Process and submit expense reports on behalf of direct managers.
Submit payment requests for invoices to the Accounts Payable Department
Respond to customer inquiries (e.g. answer questions regarding the company’s parking facilities and requests for refunds).
Administer and support departmental programs, including fleet management, fuel management, electric vehicle charging infrastructure, and other parking and transportation initiatives.
Coordinate and manage the Enterprise Fleet Management Program, including vehicle acquisitions, disposals, maintenance tracking, reporting, and customer support.
Administer the Fill-Rite fuel management system, ensuring accurate fuel usage tracking, reporting, and record maintenance.
Support the operation and administration of EverCharge electric vehicle charging stations, including customer assistance, vendor coordination, and utilization reporting.
Provide exceptional customer service by responding to inquiries, resolving issues, and assisting faculty, staff, students, and visitors with parking, transportation, and fleet-related needs.
Assist with the planning, coordination, and implementation of interrelated parking, transportation, and fleet management projects.
Collaborate with vendors, contractors, consultants, and external partners to support departmental operations, programs, and strategic initiatives.
Maintain accurate records, databases, files, and documentation related to parking, transportation, fleet, fuel, and electric vehicle charging programs.
Prepare and distribute monthly operational, financial, utilization, and performance reports for departmental leadership and stakeholders.
Provide clerical and administrative support, including correspondence, scheduling, data entry, purchasing, invoicing, and record retention.
Assist with contract administration, vendor communications, and monitoring of service agreements.
Support departmental technology systems and software platforms related to parking, transportation, fleet management, fuel management, and customer service.
Assist with special events, operational planning, and transportation logistics as needed.
Participate in process improvement initiatives to enhance operational efficiency, customer service, and program effectiveness.
Assist with other parking, transportation, and fleet-related projects, programs, and duties as assigned.