Parking Operations Coordinator (Part-Time)

El Paso County•El Paso, CO

2d•Onsite

About The Position

Be the first line of service and safety for El Paso County. In this dynamic, community-facing role, you’ll do more than manage parking; you’ll create a welcoming, secure experience for every visitor, employee, and resident who passes through our facilities. From monitoring activity and supporting public safety efforts to handling transactions and keeping operations running smoothly, you’ll play a visible, trusted role in the daily flow of County services. If you’re someone who stays sharp under pressure, takes pride in helping others, and values being part of something that directly supports your community, this is where your impact starts. This position assists in the preservation of public safety by monitoring access to El Paso County parking structures while providing excellent customer service to customers, citizens, and employees. Collects and records parking fees for County parking facilities; monitors and patrols parking facilities for traffic flow, space availability, parking violations, and suspicious activity. Provides administrative support for Parking Operations within the Facilities Strategic Infrastructure Management (FSIM) Department. Provides assistance and support to the Security Section of the Sheriff’s Office as needed. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Requirements

High school diploma or equivalent education.
One year of customer service experience.
Must possess and maintain a valid driver's license.
Must be able to act quickly and decisively in stressful situations.
Ability to maintain positive interaction with fellow employees, public safety personnel, and the public in a courteous and professional manner.
Ability to provide excellent customer service.
Ability to communicate effectively both verbally and in writing and possess a high level of attention to detail; ability to write accurate and detailed reports, records, and other documents.
Ability to operate standard office equipment, including copier, calculator, printer, computer, POS system, fax, and multi-line telephone.
Maintain regular and punctual attendance.
Ability to be trained on parking operations equipment

Nice To Haves

Knowledge of basic accounting procedures desirable; ability to maintain accurate records of business and accounting transactions.
Knowledge of common radio communication procedures and use of two-way radios preferred.
Knowledge of Microsoft Office programs preferred.
Experience as a parking attendant or cashier.

Responsibilities

Greets customers and employees in a friendly and courteous manner while professionally enforcing El Paso County Parking Rules and Regulations.
Reports security violations to the appropriate County Security personnel; writes accurate, detailed reports.
Collects parking fees and enters data into a Point of Sale (POS) system.
Ensures collected revenue and receipts are accurately documented upon completion of each shift; maintains revenue records.
Provides administrative support, including accurate bookkeeping, management of customer requests and permit databases, as well as inventories for signage and supplies.
Performs basic upkeep, cleaning, and charging of equipment for Parking Operations, including two-way radios, phones/tablets, ATVs, carts, and other essential tools.
Conducts regular patrols of parking structures as assigned to ensure public safety, cleanliness, proper maintenance and upkeep, user compliance, and aesthetics; places work orders for repairs as needed.
Provides assistance and support to the Security Section, monitoring parking facilities, and communicating problems, such as parking violations or other appropriate circumstances via two-way radio to Security personnel as needed.
Reports any malfunctions to the appropriate personnel.
Monitors traffic at entrances and exits of parking structure.
Monitors handicap spaces and parking structure space availability.
Responds to telephone inquiries, takes messages, and forwards phone calls as appropriate.
Provides visitor-requested information, such as the location of County departments and facilities, street directions, and other general information.
Assists in snow removal and other weather-related duties as assigned.
Performs other duties as required.