Park Operations Office Manager (Admin Asst IV)

Fairfax County•Fairfax (Ej26), VA

17h•Hybrid

About The Position

The Park Operations Office Manager assists with the day-to-day operations of services offered in the Park Operations branch under minimal supervision. The role serves as the primary contact for the Park Operations maintenance phone line and email, responding to a high volume of customer inquiries by phone and email and coordinating with Park Authority staff to research and resolve inquiries and maintenance requests. The position also supports division hiring, interviewing, and onboarding; manages or coordinates branch programs such as the agency motor pool, Adopt-A-Field, and Vegetative Planting Requests; enters, validates, and updates asset information in the management system; and manages the Park Operations office. Successful applicants are self-motivated, highly organized, and have strong interpersonal communication skills to address user concerns and promote agency services. The position is assigned to general administration, public information, communications, parks and recreation, office management, and/or customer service. It reports to 12055 Government Center Pkwy, Fairfax, VA 22035, with three days per week at the office and two telework days per week. The role requires a high school graduation or equivalent combination of education, experience, and training, including three years of administrative support experience in the assigned functional area(s). A driver's license is required. The appointee must complete criminal background and driving record checks to the employer's satisfaction.

Requirements

Any combination of education, experience, and training equivalent to high school graduation.
Three years of experience providing administrative support in the assigned functional area(s).
Valid driver's license.
Ability to complete a criminal background check and driving record check to the satisfaction of the employer.
Knowledge of the programs or activities of the unit served and county and departmental administrative guides.
Basic math skills.
Intermediate skills in Microsoft Office Word and the applicable Microsoft Office Suite software.
Intermediate skills using agency-specific software applications.
Ability to communicate effectively in writing and orally.
Ability to gather, integrate, and analyze simple data.
Ability to establish and maintain effective working relationships with internal and external contacts.
Ability to perform data entry in Purchasing/Logistics or Financial Enterprise Resource Planning systems in at least five functions.
Ability to perform complex Human Capital Management Enterprise Resource Planning system functions.
Ability to maintain confidentiality and sensitivity to political issues.
Ability to remain sedentary for extended periods in an office environment.

Nice To Haves

Three or more years of experience in a call center or customer service center/support.
Three or more years of experience responding to customer requests by email and phone.
Three or more years of experience in data entry and processing.
Three or more years of experience using Microsoft Excel, Word, and Outlook.
Three or more years of experience using asset management, customer relationship, or work order management systems.
Bilingual ability in English and another language.

Responsibilities

Assist with the day-to-day operations of services offered in the Park Operations branch.
Serve as the primary point of contact for the Park Operations maintenance phone line and email.
Respond to a high volume of customer inquiries by telephone and email.
Assist with division hiring, interviewing, and onboarding processes.
Communicate with Park Authority staff to research and resolve inquiries and maintenance requests.
Manage or coordinate branch programs, including the agency motor pool, Adopt-A-Field, and Vegetative Planting Requests.
Enter, validate, and update asset information in the asset management system.
Manage the Park Operations office.
Prepare reports and statistics from information compiled from various sources and determine report format and elements.
Coordinate complex schedules and meetings, including arrangements for rooms, equipment, and multiple participants or locations.
Compose correspondence, prepare non-routine responses, and coordinate data collection and information sharing.
Perform administrative functions such as records management, reception, filing systems, and internal mailing processes.
Review and reconcile status reports and perform related fiscal, purchasing, and accounting support.
Support personnel and payroll processes, including employee orientation and departmental HR transactions.