Park Manager

Roberts Resorts & Communities • Willis, TX

1d

About The Position

The General Manager oversees all aspects of resort operations, including planning, organizing, and leading the team. The role is responsible for maintaining the integrity of the resort, implementing policies and procedures, and fostering cooperation with government agencies. The General Manager coordinates between departments to ensure high-quality service for guests and residents.

Requirements

• Minimum of 5 years of experience in resort management or a similar leadership role, with demonstrated success overseeing operations and leading teams.
• Strong knowledge of the hospitality industry, including trends, regulations, and best practices.
• Excellent understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis.
• Experience in customer service and guest relations, with a focus on exceptional experiences and guest loyalty.
• Demonstrated leadership abilities, including team building, coaching, and performance management.
• Proficiency with computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite.
• Ability to inspire and motivate a team toward common goals and objectives.
• Proficiency in providing outstanding service to guests and residents.
• Ability to communicate clearly and persuasively with customers and associates.
• Skill in developing and implementing long-term plans and strategies.
• Experience addressing challenges involving multiple variables in standardized situations.
• Proficiency in managing budgets, controlling expenses, and maximizing revenue.
• Ability to recruit, train, and develop high-performing teams.
• Ability to adapt to changing situations while maintaining a focus on results.
• Ability to make timely and effective decisions while considering relevant factors and potential outcomes.
• Skill in resolving conflicts and managing interpersonal dynamics within teams and with guests or residents.
• Constantly stand, walk, push, pull, lift, grasp, bend, and kneel; frequently use arms and hands.
• Manual dexterity for handling paperwork and using office equipment.
• Clear vision and hearing for reviewing documents and communicating effectively.
• Ability to lift and carry up to 30 pounds.

Nice To Haves

• Bachelor's degree in hospitality management, Business Administration, or a related field.
• Relevant certifications or training in hospitality management, leadership, or customer service.

Responsibilities

• Uphold Roberts Resorts' Core Values Platform to foster a positive work environment and exceptional guest experiences.
• Ensure guests and residents receive exemplary service in line with Roberts Resorts' Customer Service Philosophy.
• Engage with marketing initiatives to increase reservations, occupancy rates, and brand visibility.
• Address and resolve guest and resident complaints to maintain satisfaction and loyalty.
• Lead team member selection, training, scheduling, and development, ensuring adherence to policies and operational standards.
• Collaborate with management to promptly address issues that could negatively affect operations or guest satisfaction.
• Enforce compliance with resort rules, standards, and regulations to foster a safe and enjoyable environment.
• Monitor and manage monthly operating budgets, work toward revenue goals, and control expenses.
• Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations.
• Assist the management team with developing the annual operating budget, providing relevant insights and data.
• Promote the sale of park models and new and pre-owned homes within the resort, and facilitate the listing and selling process.
• Provide data to support capital expenditure and expansion budget planning.
• Lead the property while fostering excellence, accountability, and continuous improvement.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage for employees and their dependents.
• Employer-paid life insurance.
• Voluntary short-term disability, long-term disability, accident, critical illness, hospital indemnity, pet insurance, and legal service plan coverage.
• 80 hours of PTO and 11 paid holidays.
• 401(k) with a 3% company match.
• Inclusive, supportive community.
• Complimentary stay at one of the company's resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed