Park Manager

Roberts Resorts • Willis, TX

15h • $45,000 - $50,000

About The Position

The General Manager oversees all aspects of resort operations, including planning, organizing, and leading the team. The role is responsible for maintaining the integrity of the resort, implementing policies and procedures, and fostering cooperation with government agencies. The General Manager coordinates across departments to ensure high-quality service for guests and residents.

The position leads property operations and team development, supports marketing and sales efforts, manages operating budgets, and helps ensure compliance with applicable regulations. It also contributes to annual operating and capital expenditure planning and promotes the sale of park models and homes within the resort.

Requirements

• Minimum of 5 years of experience in resort management or a similar leadership role, with proven success overseeing operations and leading teams.
• Strong knowledge of the hospitality industry, including trends, regulations, and best practices.
• Understanding of financial management principles, including budgeting, forecasting, and profit and loss analysis.
• Experience in customer service and guest relations, with a focus on exceptional experiences and guest loyalty.
• Demonstrated leadership abilities, including team building, coaching, and performance management.
• Proficiency with computer systems and software relevant to resort management, such as property management systems and Microsoft Office Suite.
• Ability to stand, walk, push, pull, lift, grasp, bend, and kneel constantly; use arms and hands frequently; handle paperwork and office equipment with manual dexterity; and see and hear clearly for reviewing documents and communicating effectively.
• Ability to lift and carry up to 30 pounds.

Nice To Haves

• Bachelor's degree in hospitality management, business administration, or a related field preferred.
• Relevant certifications or training in hospitality management, leadership, and customer service are advantageous.

Responsibilities

• Uphold Roberts Resorts' Core Values Platform and foster a positive work environment and exceptional guest experiences.
• Ensure guests and residents receive exemplary service in line with the company's Customer Service Philosophy.
• Engage with marketing initiatives to boost reservations, occupancy rates, and brand visibility.
• Address and resolve guest and resident complaints.
• Lead team member selection, training, scheduling, and development, ensuring adherence to policies and operational standards.
• Collaborate with management to address issues that could negatively affect operations or guest satisfaction.
• Enforce resort rules, standards, and regulations to foster a safe and enjoyable environment.
• Monitor and manage monthly operating budgets, working to meet revenue goals and control expenses.
• Ensure compliance with federal, state, and local regulations governing fair housing laws and resort operations.
• Assist the management team with developing the annual operating budget, providing insights and data.
• Promote the sale of park models and new and pre-owned homes within the resort, and facilitate the listing and selling process.
• Provide data to support capital expenditure and expansion budget planning.
• Maintain property leadership and foster a culture of excellence, accountability, and continuous improvement.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage for employees and dependents.
• Employer-paid life insurance.
• Voluntary short-term disability, long-term disability, accident, critical illness, hospital indemnity, pet insurance, and legal service plan coverage.
• 80 hours of PTO and 11 paid holidays.
• 401(k) with a 3% company match.
• Inclusive, supportive community.
• Complimentary stay at one of the company's resorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed