Paralegal/Legal Operations Specialist

ESL All Companies•Rochester, NY

7d•Hybrid

About The Position

The Paralegal / Legal Operations Specialist supports the Legal Department by managing legal intake, contract operations, matter tracking, bankruptcy support, credit reporting support, litigation and foreclosure coordination, and legal process improvements. The role strengthens the department’s operational control environment, improves attorney leverage, and helps ensure legal workflows, playbooks, records, and escalation processes are consistently maintained. This hybrid position is based at ESL Corporate Headquarters in Rochester, New York, and is remote eligible for up to 40% of the time. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. (40 hours), with flexibility required to meet current and future business needs. Starting pay is $34.85 per hour. Eligible employees may receive an annual performance-based incentive. ESL offers a competitive benefits package focused on work-life balance, including a wellness program, family assistance plan, 401(k) with match, paid volunteer time, and Learning & Development training. The organization states its commitment to diversity, equity, and inclusion and notes that its work environment has been recognized by the Great Place to Work Institute since 2010.

Requirements

Associate degree in Legal, Business Administration, or a similar field, or 2 years of equivalent experience.
At least 3 years of paralegal, legal operations, or comparable experience in a financial institution, law firm, corporate legal department, or highly regulated environment.
Strong organizational, tracking, and follow-up skills.
Ability to manage multiple requests, deadlines, and stakeholders.
Comfort working with legal intake systems, matter management tools, document repositories, contract workflows, spreadsheets, and reporting tools.
Strong judgment and ability to distinguish routine operational matters from issues requiring attorney escalation.
Excellent written and verbal communication skills.
High attention to detail and commitment to accurate records, documentation, and process consistency.
Demonstrated alignment with ESL’s Core Values, mission, vision, and purpose to help the community thrive and prosper.

Nice To Haves

Familiarity with contracts, litigation support, bankruptcy, credit reporting, or financial-services operations.
Bachelor's degree in Legal, Business Administration, or a similar field.
At least 5 years of paralegal, legal operations, or comparable experience in a financial institution, law firm, corporate legal department, or highly regulated environment.

Responsibilities

Support litigation, foreclosure, LPS, REO, and related legal operations matters, including intake, monitoring, file organization, status tracking, and coordination with internal stakeholders or outside counsel.
Support the Bankruptcy Specialist with court mail processing, Chapter 7 and Chapter 13 matter support, secured-loan tracking, dismissal tracking, outside counsel coordination, and bankruptcy-related documentation.
Assist with routine legal research and responses to on-call business questions, including initial issue spotting, information gathering, routing, tracking, and preparing proposed responses for attorney review where appropriate.
Identify process improvement opportunities and support implementation of automation, workflow, and technology-based efficiencies.
Prepare routine legal operations reports, dashboards, summaries, and status updates.
Maintain procedures, workflow documentation, playbooks, checklists, and process maps for repeatable legal operations work.
Support contract operations, including intake review, routing support, lower-risk contract triage support, exception tracking, records support, and escalation to attorneys when legal judgment is required.
Provide backup support for credit reporting matters, including tracking, documentation, reporting, and support for dispute-related follow-up.