Legal Operations Specialist and Paralegal

ITHAKA

1d•$80,000 - $95,000•Remote

About The Position

ITHAKA is seeking a motivated, detail-oriented legal operations professional and paralegal to support the day-to-day work of its Office of the General Counsel. Reporting to the Senior Legal Operations Manager, this role administers legal technology systems, improves processes and workflows, and supports users across the organization. Systems include the Contract Lifecycle Management System (Conga Contracts, migrating to Ironclad), DocuSign, and Jira. The role also assists with routine corporate filings, legal drafting, template and clause library maintenance, research, and special projects involving ITHAKA’s products and services, including JSTOR, Ithaka S+R, and Portico. The position is primarily remote and open to candidates living within 50 miles of ITHAKA’s New York or Ann Arbor office. Periodic office attendance may be required. Candidates must be able to work and reside in the continental United States. ITHAKA is not considering candidates who require immigration sponsorship or additional/permanent work authorization.

Requirements

At least four years of relevant experience with Ironclad.
Strong analytical thinking, including the ability to identify and define problems, collect data, establish facts, and develop substantial conclusions.
Exceptional organizational skills, sound prioritization and urgency, commitment to deadlines, and the ability to listen, clarify, and respond to questions.
Ability to identify and resolve problems in a timely manner and analyze information skillfully with minimal supervision.
Ability to communicate effectively with members of other units to support their functions and assist them in supporting the Legal unit.
Solid computer and technology skills, including proficiency with Microsoft Word, PowerPoint, and Excel; Google Docs, Sheets, and Slides; Jira; Slack; and MS Teams.
Must live within 50 miles of ITHAKA’s New York or Ann Arbor office; periodic office attendance may be required.
Must be able to work and reside in the continental United States.
Must not require immigration sponsorship or additional/permanent work authorization to work in the United States.

Responsibilities

Administer legal operations systems, including the Contract Lifecycle Management System, DocuSign, Jira, and other systems as needed.
Manage user accounts, provide training and troubleshooting, and communicate substantive system changes to users.
Maintain template documents, clause libraries, dashboards, reports, inquiries, and other system materials and administrative functions.
Coordinate onboarding of new users, departments, or groups to the Contract Lifecycle Management System and improve workflows for existing users.
Gather requirements, identify project participants, coordinate system configuration, and organize user testing and training.
Work with Legal, Finance, Enterprise Services, Business Systems, and other stakeholders to establish project priorities, phases, and schedules.
Coordinate and execute system migration activities, including gathering data requirements and preparing and cleaning data.
Develop and update training materials, user manuals, and training videos, and conduct training sessions suited to users’ needs.
Document and implement legal team policies and processes in a centralized location, updating them as systems and practices change.
Oversee and respond to user support requests, including requests submitted through a dedicated Slack channel.
Prepare and coordinate routine corporate filings, maintain a filing calendar, gather information, prepare filing materials, coordinate submissions, and maintain records.
Track filing deadlines and alert the appropriate attorney to issues requiring legal judgment or action.