Panasonic Pro A/V Sales Engineer

Panasonic • UNAVAILABLE, UNAVAILABLE

76d • Remote

About The Position

As a Sales Engineer for Panasonic Professional Video & Audio Systems (PAVNA), this individual contributor supports the Sales Team using a consultative sales approach and leads technical engagements from pre-sales through post-sales support. The role communicates the technical aspects and benefits of Panasonic’s KAIROS IP live production system, PTZ cameras, studio cameras, professional audio solutions, and related software and services. It gathers customer requirements, recommends suitable Panasonic and third-party products and solutions, and performs system design tasks.

The Sales Engineer provides on-site engineering services, including product configuration, adjustment, integration, and commissioning. The role also trains the PAVNA sales team, integrators, and end customers, and collaborates with Product Engineering and Service teams to troubleshoot customer product and application issues and share knowledge across the organization. The position has no direct or indirect reports and may require travel up to 50% of the time.

Requirements

• Bachelor’s degree in a technical field such as Computer Science, Electrical Engineering, or Broadcast and AV Engineering, or equivalent professional experience.
• 7–10 years of professional experience in the professional video, broadcast, and AV industry.
• Working knowledge of SMPTE ST 2110 and NDI-based IP live production workflows.
• Hands-on design and operational experience with IT and IP networks, security, and products used in the AV industry.
• Working knowledge of PTZ cameras, auto-tracking, and streaming workflows.
• Hands-on experience with Windows, Mac OS, and Linux.
• Strong active listening, analysis, research, creativity, and decision-making skills to identify and solve customer, sales, and product problems.
• Ability to learn quickly, manage multiple tasks, and track fast-changing industry trends and the competitive landscape.
• Ability to communicate complex technical, project, and sales-related issues effectively in writing and verbally.
• Ability to create and deliver effective, persuasive presentations to small and large audiences.
• Ability to develop collaborative working relationships with customers, consultants, integrators, partners, and team members, and to share knowledge proactively.
• Ability to work in a dynamic environment with minimal day-to-day supervision.
• Ability to lift and carry a minimum of 40 lbs.
• Valid authorization to work in the U.S.
• Ability to perform the essential functions of the job with or without reasonable accommodation.

Responsibilities

• Conduct technical pre-sales visits with customers, partners, and sales managers covering Panasonic KAIROS IP live production systems, PTZ and studio cameras, professional audio solutions, and related software and services.
• Perform product demonstrations and shoot-outs.
• Create customer system designs and layouts for Panasonic video, audio, and associated software and service installations.
• Support Panasonic and partner sales events, trade shows, and seminars.
• Train the sales team on products, solutions, and technologies.
• Manage and resolve assigned product and solution performance and operation issues in a timely manner.
• Conduct on-site and virtual operation and maintenance training for Panasonic products and solutions.
• Provide on-site paid services for installation support, equipment setup, and commissioning.
• Expand relevant A/V and information technology knowledge through formal training and self-study, especially regarding new Panasonic products and solutions.
• Maintain expertise and working knowledge of Panasonic and third-party software used in Panasonic products and solutions.
• Collaborate and share knowledge across the organization, contributing to team-wide best practices.
• Participate in mandatory Product and Service meetings with factory product and service teams.
• Build and maintain customer relationships to gather information about customer and competitor preferences and unmet needs through meetings, focus groups, support questions, and other channels.
• Generate Voice of the Customer reports for product managers, planning teams, and development teams in the U.S. and Japan.
• Travel up to 50% of the time.

Benefits

• Medical, dental, vision, and prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) retirement plan with company matching contributions and immediate vesting.
• Vacation, holidays, personal days, sick leave, volunteer leave, and parental and caregiver leave.
• Tuition reimbursement for job-related courses after six months of service.
• Lifestyle Spending Account, employee assistance program, virtual health management, chronic condition support, neurodiversity resources, tobacco cessation, substance abuse support, and life stage and fertility resources.
• The role may be eligible for discretionary bonuses and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level