A/V Technician
About The Position
An Audio Visual (AV) Technician in a cleared government facility maintains secure unified communications across classified and unclassified networks. The role requires compliance with government security protocols, TEMPEST standards, and information assurance rules, in addition to standard AV integration skills. The technician physically installs and de-installs integrated AV hardware, wires and tests collaboration systems, reads project schematics to determine existing cabling, assembles equipment racks, terminates cables, and configures cameras, microphones, video displays, DSPs, and other hardware in corporate or government conference rooms. The technician owns AV incidents from identification through closure, provides remote and on-site troubleshooting, tracks outages using enterprise ticketing systems, monitors endpoint health through AV management platforms, and participates in root-cause reviews. The role also includes documenting knowledge-base materials and standard operating procedures, and escalating complex infrastructure or network issues to engineering teams. A minimum Secret Clearance is required.
Requirements
- Strong familiarity with ITIL principles, particularly Incident Management, Problem Management, and Request Fulfillment.
- Proficiency diagnosing signal-flow issues across digital video/audio matrices and DSPs, such as Biamp and Q-SYS.
- Firm grasp of IP networking, including TCP/IP, DHCP, and VLANs, as applied to AV-over-IP architectures.
- Experience supporting enterprise unified communications tools such as Zoom Rooms, Microsoft Teams Rooms, and Cisco Webex Devices.
- Strong understanding of signal routing, multimedia VTC platforms, and network architectures.
- Ability to work on ladders, lift heavy equipment typically weighing 50+ lbs, and work in tight spaces such as ceilings or under floors.
- Minimum Secret Clearance.
- Exceptional situational awareness and ability to remain calm under pressure.
- Ability to clearly communicate technical issues to non-technical corporate executives or government stakeholders during high-stress outages.
Nice To Haves
- AVIXA Certified Technology Specialist (CTS) certification is highly desirable.
- ITIL v4 Foundation certification.
- CompTIA Network+ or Security+ certification.
- Crestron Technician, Q-SYS Level 1, or Cisco Collaboration certifications.
Responsibilities
- Install and de-install integrated AV hardware, wiring, and collaboration systems.
- Read project schematics to determine current cabling; assemble equipment racks and terminate cables.
- Configure cameras, microphones, video displays, DSPs, and other AV hardware in conference rooms.
- Own AV-related incidents from identification through closure and provide Tier 1/2/3 remote and on-site troubleshooting.
- Manage, document, and track outages using enterprise ticketing systems, ensuring incidents are handled within established SLAs.
- Escalate complex infrastructure or network issues to engineering teams.
- Proactively monitor enterprise endpoint health using AV management platforms.
- Participate in post-incident reviews to identify recurring technical failures.
- Author knowledge-base documentation and standard operating procedures to improve troubleshooting workflows.
- Comply with government security protocols, TEMPEST standards, and information assurance rules.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
