A/V Technician

Koniag Government Services•Alexandria, VA

4d•Onsite

About The Position

Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking an A/V Technician to support KDS and a government customer in Alexandria, Virginia. The technician provides hands-on technical support, installation, maintenance, and troubleshooting for audiovisual systems in federal government conference rooms, meeting spaces, and collaboration environments. The role ensures meeting room technology is operational, reliable, secure, and ready for scheduled meetings. This is an on-site role supporting federal government personnel. The technician collaborates with service desk, endpoint support, network operations, and other IT teams to resolve incidents and service requests in accordance with established service-level agreements. The position also requires following federal customer security policies, configuration standards, and operational procedures.

Requirements

Demonstrated experience providing technical support for audiovisual or video conferencing systems.
Working knowledge of conference room displays, cameras, microphones, speakers, and connectivity equipment.
Ability to troubleshoot hardware, cabling, signal, and device connectivity issues.
Experience supporting Windows-based computers and enterprise peripherals.
Familiarity with ticketing systems and incident management procedures.
Strong customer service, communication, and problem-solving skills.
Ability to work on-site at the designated federal customer facility.
Ability to meet HUD suitability and background investigation requirements for Public Trust work.

Responsibilities

Provide hands-on technical support for conference rooms, meeting spaces, and collaboration technology.
Troubleshoot audiovisual equipment, including commercial displays, cameras, microphones, speakers, room controllers, and conferencing systems.
Support Microsoft Teams meetings and other authorized video conferencing platforms.
Install, configure, test, and maintain A/V equipment and peripherals.
Troubleshoot connectivity issues involving HDMI, USB-C, DisplayPort, docking stations, adapters, cabling, display resolutions, and refresh rates.
Support Logitech Rally Bar systems, Crestron room control systems, conference room hubs, and commercial displays.
Perform pre-meeting system checks and respond to urgent meeting support requests.
Create, update, and resolve incidents and service requests in ServiceNow.
Document troubleshooting steps, resolutions, equipment changes, and recurring issues.
Escalate complex problems to network, endpoint, collaboration, or engineering teams as appropriate.
Conduct routine inspections and preventive maintenance of conference room equipment.
Assist with equipment inventory, replacements, technology refreshes, and A/V deployments.
Provide professional customer service and technical guidance to government personnel.
Follow federal customer security policies, configuration standards, and operational procedures.