A/V Technician

Saronic Technologies•Austin, TX

About The Position

Saronic Technologies is seeking an Audio/Visual (A/V) Technician to maintain and support conference room and event technology across its campus. The role provides hands-on assistance for meetings, executive events, and live productions, supporting seamless communication in a fast-paced defense technology environment. The technician will troubleshoot and maintain A/V systems, help end users, and coordinate with IT, Facilities, and Security to ensure systems are integrated, secure, and compliant. The role also includes an on-call rotation for after-hours and weekend support and travel of up to 25% to remote offices, event sites, or production facilities. The position requires at least three years of A/V experience and hands-on experience with Logitech, Huddly, Microsoft Teams Room systems, and Q-SYS audio DSP. Candidates must be eligible to obtain and maintain an active Secret security clearance and meet U.S. Person requirements for access to export-controlled information. The role involves lifting and transporting equipment weighing up to 50 pounds.

Requirements

At least 3 years of experience in the Audio Visual field; IT experience is a plus.
Hands-on experience with Logitech, Huddly, and Microsoft Teams Room systems.
Experience configuring, controlling, and troubleshooting Q-SYS audio DSP.
Familiarity with video wall and digital signage technologies and content management systems.
Strong technical troubleshooting and problem-solving skills.
Excellent communication, organization, and customer service abilities.
Ability to remain calm and professional in high-pressure situations involving executives or government officials.
Ability to lift and transport A/V equipment weighing up to 50 pounds.
Eligibility to obtain and maintain an active Secret security clearance.
U.S. Person status is required for access to export-controlled information or items.

Nice To Haves

Experience supporting A/V systems in production or manufacturing environments, including factory floors, engineering labs, or test facilities.
Familiarity with BrightSign or similar digital signage management tools.
Working knowledge of networking fundamentals, PoE, and VLAN configuration for A/V systems.
Background in podcasting, livestreaming, or video production.
Experience supporting A/V systems in secure or classified communications environments.
Proficiency with ServiceNow or similar IT service management platforms.

Responsibilities

Provide immediate on-site assistance for A/V issues in conference rooms, huddle spaces, and large event areas.
Support, maintain, and optimize A/V infrastructure, including Logitech, Huddly, and Microsoft Teams Room systems.
Configure and maintain Q-SYS audio DSP and control systems for conferencing and room automation.
Operate, configure, and maintain video wall and digital signage systems across offices, production floors, and lab environments.
Manage and organize A/V inventory and logistics across multiple facilities.
Set up, operate, and dismantle A/V equipment for meetings, events, and live productions, including secure and executive sessions.
Perform proactive system health checks, diagnostics, and preventive maintenance.
Troubleshoot A/V, network, and integration issues across hardware, software, and connectivity layers.
Provide end-user support, training, and installation assistance for A/V and collaboration systems.
Manage support requests and incidents through ServiceNow, providing timely updates and tracking resolution.
Collaborate with IT, Facilities, and Security teams to ensure A/V systems are integrated, secure, and compliant.
Produce and support podcasts, live streams, and internal broadcast events as needed.
Participate in an on-call rotation for after-hours and weekend event or system support.
Travel to remote offices, event sites, or production facilities, up to 25%.

Benefits

Comprehensive medical insurance; Saronic pays 100% of the employee premium and 80% of dependent premiums.
Dental and vision insurance; Saronic pays 100% of the employee premium under the basic plan and 80% of dependent premiums.
Generous PTO and holidays.
Paid maternity and paternity leave.
Competitive salary with opportunities for performance-based bonuses.
401(k) plan with company match.
Stock options.
Basic life insurance and short- and long-term disability coverage.
Discounted pet insurance options, including a 24/7 telehealth helpline.
Free lunch benefit and unlimited free drinks and snacks in the office.