Packet and Voice Engineer

Zayo Group

4d•$77,100 - $118,600•Remote

About The Position

The Packet and Voice Engineer is part of an optimization team focused on migrations that reduce costs and on grooming customer and network circuits for real estate network projects. The role provisions and maintains customer and network services across routers, data switches, voice switching platforms, and transport equipment; analyzes networks to reduce space, power, and off-net costs; and develops plans for effective use of network infrastructure. The engineer also supports device turn-ups and decommissioning, assists internal and external teams, and audits network inventory for optimization and site-vacate projects.

Requirements

At least five years of experience with Ethernet, VoIP, and voice switching.
Experience supporting carrier-grade Ethernet and IP services, including DIA, IP VPN, Ethernet, and WAN connectivity.
Hands-on experience configuring and troubleshooting VLANs, 802.1Q trunking, Layer 2 switching, and Layer 3 routing.
Understanding of QoS, traffic classification, marking, queuing, shaping, and policing in IP networks.
Familiarity with network equipment and operating systems from vendors such as Cisco, Adtran, or equivalent platforms.
In-depth understanding of voice features and products, including SIP, PRI, CAS, GR303, and business lines.
Strong knowledge of voice networks, including Metaswitch.
Excellent customer-management skills, verbal and written, including prioritization, risk analysis, and conflict management and resolution.
Ability to communicate effectively with a variety of functional teams and strong interpersonal skills to support and advise sales teams on systems and processes.
Strong attention to detail, excellent organizational skills, and ability to multitask and prioritize.
Ability to work across functional boundaries.
Ability to solve practical problems and handle several variables in dynamic situations.
Ability to be flexible in work schedule and meet strict deadlines under minimal supervision.
Bachelor's degree in a related field; equivalent work experience may be substituted.

Responsibilities

Provision customer and network services in routers, data switches, voice switching platforms, and transport equipment.
Perform maintenance-window grooming of customer and network circuits to support optimization efforts.
Analyze networks to reduce space, power, and off-net costs, and develop plans for optimal use of network infrastructure.
Configure, test, and turn up new network devices, and decommission legacy equipment.
Provide support to field operations, the NOC, and other internal and external groups as needed.
Audit network database inventory to identify equipment and facilities affected by optimization and site-vacate projects.
Perform other related duties or projects as assigned.