Network Voice Engineer
About The Position
Performance Food Group is seeking a Network Voice Engineer to join its growing IT team. The role is responsible for designing, implementing, maintaining, and troubleshooting enterprise voice and unified communications systems, with a focus on VoIP infrastructure, call control platforms, gateways, session border controllers (SBCs), and integration with the data network. The engineer helps ensure high availability, call quality, and security across voice services. The position supports on-premises, cloud, and hybrid solutions and collaborates with network, security, and application teams. It includes Tier 2/3 support and may require participation in an on-call rotation in a fast-paced enterprise or service provider environment.
Requirements
- Bachelor’s degree in information technology, engineering, or a related field, or equivalent experience.
- 3–5 years of experience.
- Strong experience with VoIP and IP telephony.
- Hands-on knowledge of SIP, RTP, SRTP, and codecs such as G.711, G.729, and Opus.
- Experience with Cisco Voice (CUCM, Unity, UCCX) or equivalent platforms.
- Solid understanding of networking fundamentals, including TCP/IP, routing, and switching.
- Experience implementing QoS for voice traffic.
- Familiarity with firewalls, NAT, VPNs, and voice security best practices.
- Ability to troubleshoot using packet captures (Wireshark) and voice tools.
- Strong documentation and communication skills.
- Ability to work in a fast-paced enterprise or service provider environment.
Nice To Haves
- H.323 knowledge (preferred).
- 5–7 years of experience.
- Voice or networking certifications such as CCNA, CCNP Collaboration, or Microsoft Teams Voice.
- Experience with cloud voice solutions such as Webex Calling, Teams Phone, or Zoom Phone.
- Knowledge of contact center technologies.
- Experience with E911, call recording, and compliance requirements.
- Scripting or automation experience with Python or PowerShell.
Responsibilities
- Design, deploy, and support VoIP and Unified Communications solutions across on-premises, cloud, or hybrid environments.
- Manage and maintain call control platforms such as Cisco CUCM, Cisco Webex Calling, and Microsoft Teams Voice.
- Configure and support voice gateways, SBCs, SIP trunks, and PSTN connectivity.
- Monitor voice quality and performance, including latency, jitter, packet loss, and MOS.
- Troubleshoot complex voice and network issues across LAN, WAN, and Wi-Fi.
- Implement QoS, VLANs, and network policies to prioritize voice traffic.
- Integrate voice systems with network infrastructure, including routers, switches, and firewalls.
- Perform upgrades, patches, and migrations with minimal downtime.
- Ensure high availability, redundancy, and disaster recovery for voice services.
- Maintain documentation, diagrams, and operational procedures.
- Collaborate with network, security, and application teams.
- Provide Tier 2/3 support and on-call escalation as needed.
Benefits
- Competitive pay and benefits.
- Day 1 Health & Wellness Benefits.
- Employee Stock Purchase Plan.
- 401K Employer Matching.
- Education Assistance.
- Paid Time Off.
- Growth opportunities.
- Safe and inclusive working environment with a culture of rewards, recognition, and respect.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
