Software Engineer (Voice)

Bandwidth • Raleigh, NC

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About The Position

Bandwidth is hiring a Software Engineer to design, build, and operate voice services that support inbound and outbound call control, BXML processing, webhooks, and real-time media, including WebSocket media streaming and WebRTC endpoints via BRTC. The role contributes to REST APIs, webhooks, and SDKs in languages such as Node, Python, and Java that developers use to build voice applications.

The engineer works across product, engineering, and support teams on features such as conferencing, TTS/IVR, call recording and transcription, and answering machine detection. The role also involves improving the performance, reliability, and scalability of high-volume, low-latency voice infrastructure; participating in code reviews, design discussions, and on-call rotations; and maintaining high standards for tests and documentation. AI tools are used throughout development, with generated code held to the same security, style, and compliance standards as human-written code.

Requirements

• 2–4 years of professional software engineering experience, ideally with distributed systems or APIs operating at scale.
• Proficiency in Java or a comparable statically typed language.
• Comfort working with REST APIs, webhooks, and asynchronous or event-driven systems.
• Familiarity with cloud infrastructure such as AWS and SQL or relational data stores.
• Solid debugging and analytical skills, including the ability to trace issues through multi-service, real-time systems.
• Clear communication and ability to collaborate with technical and non-technical stakeholders.
• Eagerness to learn telecom and real-time media concepts such as SIP, WebRTC, and media streaming; prior experience is not required.

Nice To Haves

• Experience with real-time communications technologies such as WebRTC, SIP, RTP/media streaming, or VoIP.
• Exposure to monitoring and observability tools such as Datadog and infrastructure as code such as Terraform.
• Familiarity with modern CI/CD practices such as GitHub Actions.
• Experience with high-throughput, low-latency systems or telecom/CPaaS platforms.

Responsibilities

• Design, build, and operate services for inbound and outbound call control, BXML processing, webhooks, and real-time media.
• Contribute to REST APIs, webhooks, and SDKs across Node, Python, Java, and other languages.
• Collaborate with product managers, senior engineers, and support teams to ship voice features, including conferencing, TTS/IVR, call recording and transcription, and answering machine detection.
• Troubleshoot and improve the performance, reliability, and scalability of high-volume, low-latency voice infrastructure.
• Participate in code reviews, design discussions, and on-call rotations.
• Write tests and documentation to a high standard.
• Use AI tools effectively throughout development and ensure AI-generated code meets security, style, and compliance standards.

Benefits

• 100% company-paid medical, vision, and dental coverage for employees and their families, with low deductibles and low out-of-pocket expenses.
• Four weeks of PTO for new hires.
• PTO embargo: employees are not expected to work or be interrupted during time off.
• Additional PTO can be earned through volunteer hours and Bandwidth challenges.
• Mahalo Moments grants additional time off for significant life events.
• 90-minute workout lunches.
• Access to an in-house nutritionist.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed