Package Liaison Handler

Luxer One • Dallas, TX

4d • Onsite

About The Position

Luxer One is hiring a part-time Liaison Package Handler to provide package management services at luxury apartment buildings in the Downtown Dallas, Texas area. The role establishes an on-site presence and independently maintains and organizes assigned package rooms and locker systems using package management software. The handler supports residents with package-related questions and account inquiries, coordinates with property staff and Luxer One Support, and helps ensure packages are logged, organized, delivered, and accurately tracked. The stated availability is Monday–Wednesday–Friday (5 days/week), 10 a.m.–3 p.m.; employees work within that availability, not throughout the entire availability. Employees may need to make up missed hours or cover shifts as needed.

Requirements

• Be at least 18 years old.
• Have 1–2 years of customer service experience in a client-facing role.
• Have reliable transportation, such as a personal vehicle or access to public transit; ideally live in or near the designated service area.
• Be comfortable using technology, including digital package management software, Google Suite, and Apple hardware and software.
• Have strong organizational and independent problem-solving abilities.
• Have clear written and verbal communication skills.
• Be able to perform regular physical activity, including lifting and arranging packages, some of which may be bulky, and safely maneuvering within storage areas.
• Be able to lift up to, but not exceed, 60 pounds.
• Be able to sit and stand for extended periods if necessary.
• Be able to work effectively in varying temperatures, including heat and cold, while adhering to safety protocols.
• Be willing to perform additional duties as assigned and to make up missed hours or cover shifts as needed.
• Be friendly, professional, and comfortable representing the Luxer One Liaison brand in upscale residential communities.
• Be comfortable building positive relationships with property managers and residents and take pride in delivering excellent service.

Nice To Haves

• Living in or near the designated service area.

Responsibilities

• Establish an on-site presence at assigned properties and provide in-person and written support to residents with package-related questions or account inquiries.
• Log recently delivered packages into the property's package management system or software.
• Deliver packages to residents' doors or in-unit, with a maximum package weight of 60 pounds.
• Arrange and label packages on shelving so residents can locate them easily.
• Identify and address aging or stale packages through physical audits and software review to maintain system accuracy.
• Email residents, property staff, and the manager using Gmail.
• Serve as a primary liaison between the property and Luxer One Support.
• Perform or troubleshoot lightweight maintenance on locker and package-room management system hardware and software as needed.
• Make up missed hours or cover shifts as needed.
• Perform additional duties as assigned as responsibilities evolve with business needs.

Benefits

• 401(k) with employer match
• Accrued paid time off
• 40 hours of sick leave
• Employee Assistance Program
• Liaison uniform and equipment provided
• Opportunities to advance as the program expands, learn other aspects of the business, take on new tasks, receive mentoring, and grow

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed