Package Liaison Handler

Luxer One • Stamford, CT

3d • Onsite

About The Position

Luxer One is seeking a friendly, professional, organized, and customer-focused Package Liaison Handler to provide package management services at luxury apartment properties in the Stamford, Connecticut area. The handler independently maintains assigned package rooms and locker systems, establishes an on-site presence, and uses package management software to support residents and property staff. The part-time role works within the stated Monday–Wednesday–Friday availability of 2 p.m. to 6 p.m.; employees are scheduled within that availability and are not expected to work the entire availability.

Requirements

• Must be at least 18 years old.
• 1–2 years of customer service experience in a client-facing role.
• Reliable transportation, such as a personal vehicle or access to public transit; ideally, lives in or near the designated service area.
• Comfort and proficiency using technology, including digital package management software, Google Suite, and Apple hardware and software.
• Strong organizational and independent problem-solving abilities.
• Clear written and verbal communication skills.
• Ability to perform regular physical activity, including lifting and arranging packages, some of which may be bulky, while following legal guidelines and safely maneuvering within storage areas.
• Ability to lift up to, but not more than, 60 pounds.
• Ability to sit and stand for extended periods if necessary.
• Ability to work effectively in environments with varying temperatures, including heat and cold, while adhering to safety protocols.
• Willingness to make up missed hours or cover shifts as needed.
• Friendly, professional manner and comfort representing the Luxer One Liaison brand in upscale residential communities.
• Ability to build positive relationships with property managers and residents and provide excellent service.

Responsibilities

• Establish an on-site presence at assigned properties and provide in-person and written support to residents with package questions or account inquiries.
• Log recently delivered packages into the property's package management system.
• Deliver packages to residents' doors or in-unit, with a maximum package weight of 60 pounds.
• Arrange and label packages on shelving so residents can locate them easily.
• Identify and address aging or stale packages through physical audits and software review to maintain system accuracy.
• Email residents, property staff, and the manager using Gmail.
• Serve as a primary liaison between the property and Luxer One Support.
• Perform or troubleshoot lightweight maintenance on package-room and locker-system hardware and software as needed.
• Make up missed hours or cover shifts as needed.
• Perform additional duties as assigned as responsibilities evolve with business needs.

Benefits

• 401(k) with employer match
• Accrued paid time off
• 40 hours of sick leave
• Employee Assistance Program
• Liaison uniform and equipment provided
• Opportunities to learn different aspects of the business, take on new tasks, receive mentorship, and advance as the program expands

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed