Package Liaison Handler

Luxer One • Stamford, CT

5d • $20 - $21 • Onsite

About The Position

Luxer One Liaison is seeking a friendly, organized, customer-focused Package Liaison Handler to provide package management services at luxury apartment buildings in the Stamford, Connecticut area. The handler independently maintains package reception rooms and locker systems at assigned multifamily properties, establishes an on-site presence, and uses package management software to support residents and maintain accurate package records.

The role involves assisting residents with package-related questions and account inquiries, coordinating with property staff and Luxer One Support, and keeping package areas organized and accessible. The position requires handling packages weighing up to 60 pounds, performing physical audits, and troubleshooting lightweight package-room or locker-system hardware and software issues.

Availability is required Monday, Wednesday, and Friday, with stated hours of 2 p.m. to 6 p.m.; employees work within that availability rather than throughout the entire stated period. The posting labels the role part-time.

Requirements

• At least 18 years old.
• 1–2 years of customer service experience in a client-facing role.
• Reliable transportation, such as a personal vehicle or access to public transit; ideally live in or near the designated service area.
• Comfortable and adept with technology, including digital package management software, Google Suite, and Apple hardware/software.
• Strong organizational and independent problem-solving abilities.
• Clear written and verbal communication skills.
• Ability to perform regular physical activity, including lifting and arranging packages, some of which may be bulky, and safely maneuvering within storage areas.
• Ability to lift no more than 60 pounds.
• Ability to sit and stand for extended periods if necessary.
• Ability to work effectively in environments with varying temperatures, including heat and cold, while following safety protocols.
• Willingness to perform additional duties as assigned and to make up missed hours or cover shifts as needed.
• Friendly, professional, and comfortable representing the Luxer One Liaison brand in upscale residential communities.
• Ability to build positive relationships with property managers and residents and deliver excellent service.

Responsibilities

• Establish an on-site presence at assigned properties and provide in-person and written support to residents with package questions or account inquiries.
• Log recently delivered packages into the property's package management system or software.
• Deliver packages to residents' doors or in-unit, with a maximum package weight of 60 pounds.
• Arrange and label packages on shelving so residents can locate them easily.
• Identify aging or stale packages through physical audits and software review, maintaining system accuracy.
• Email residents, property staff, and the manager using Gmail.
• Serve as a primary liaison between the property and Luxer One Support.
• Perform or troubleshoot lightweight maintenance on package locker or room management hardware and software as needed.
• Make up for missed hours or cover shifts as needed.
• Perform additional duties as assigned as business needs evolve.

Benefits

• 401(k) with employer match.
• Accrued PTO and 40 hours of sick leave.
• Employee Assistance Program.
• Liaison uniform and equipment provided.
• Opportunities to advance as the program expands, learn different aspects of the business, take on new tasks, receive mentoring, and grow.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed