Pace Ambassador

Chinatown Service Center • Alhambra, CA

6d

About The Position

The Pace Ambassador serves as a welcoming and supportive presence in the PACE center, helping participants and their families feel valued, respected, and informed. The role supports participant engagement, hospitality, communication, and day-to-day coordination among participants, staff, and visitors. It also includes escorting participants to offsite medical appointments, supporting safe and timely transportation, and addressing immediate needs or concerns during visits. The position contributes to an environment that promotes independence, dignity, and the health of older adults.

The role requires a high school diploma or equivalent. Coursework or a degree in human services, gerontology, or healthcare is preferred, as is experience working with seniors in a healthcare, assisted living, or adult day health setting. The successful candidate is compassionate, patient, respectful, reliable, flexible, and able to work effectively with a diverse population. Basic computer skills and CPR/First Aid certification, or willingness to obtain certification, are required. Knowledge of the PACE program is preferred; speaking Cantonese or Mandarin is strongly preferred.

The position requires the ability to perform its essential functions, including remaining stationary for 50% of the time, occasionally moving around the office, operating office equipment, and regularly reaching, kneeling, or crouching to maintain files. Effective communication and information exchange are crucial. The role reports to the PACE Center Manager.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Compassionate, patient, and respectful demeanor.
• Ability to work effectively with a diverse population of participants and staff, including individuals from diverse ethnic and cultural backgrounds.
• Basic computer skills for documentation and communication.
• CPR/First Aid certification or willingness to obtain it.
• Ability to work the required schedule.
• Physical strength to perform essential job functions.
• Ability to remain stationary for 50% of the time.
• Ability to occasionally move about inside the office to access file cabinets and office machinery.
• Ability to operate a computer and office productivity machinery, such as a calculator, copy machine, and computer printer.
• Ability to position oneself to maintain files, including reaching with hands and arms, kneeling, and crouching.
• Ability to communicate and exchange information effectively.
• Dependable, flexible, resourceful, self-directed, and able to work independently.
• Reliability and attention to detail; positive attitude and conflict-resolution skills.
• Customer service and hospitality mindset; teamwork and collaboration with interdisciplinary staff.
• Sensitivity to the physical, mental, and social needs of elderly participants.

Nice To Haves

• Coursework or a degree in human services, gerontology, or healthcare.
• Experience working with seniors in a healthcare, assisted living, or adult day health setting.
• Knowledge of the PACE program.
• Ability to speak Cantonese or Mandarin (strongly preferred).

Responsibilities

• Greet participants, families, and visitors and create a warm, welcoming atmosphere in the PACE center.
• Assist participants with check-in, transportation coordination, and wayfinding within the facility.
• Encourage participant involvement in activities and social programs.
• Collaborate with recreation, nursing, and social work staff to help meet participant needs throughout the day.
• Observe and report participant concerns, mood changes, incidents, and changes in condition to clinical or care team staff, including IDT team members.
• Promote communication and trust among participants, caregivers, and the interdisciplinary team.
• Assist with participant satisfaction surveys, feedback collection, and quality improvement initiatives.
• Help maintain a clean, safe, and comfortable environment within the center.
• Support special events, celebrations, and family days at the PACE facility.
• Model PACE’s core values of respect, dignity, and person-centered care.
• Escort participants to offsite medical appointments as assigned.
• Adhere to CSC PACE policies and procedures and DHCS and CMS guidelines.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED