PACE AMBASSADOR

Chinatown Service Center•Alhambra, CA

7d•$23 - $26

About The Position

The PACE Ambassador provides a welcoming, supportive presence at the PACE center and helps participants and their families feel valued, respected, and informed. The role supports participant engagement, hospitality, communication, and daily coordination among participants, staff, and visitors. It also serves as a medical escort for assigned offsite appointments, helping ensure safe and timely transportation and responding to immediate needs or concerns. The position supports independence, dignity, and the health of the senior population served.

Requirements

High school diploma or equivalent.
Excellent communication and interpersonal skills.
Compassionate, patient, and respectful demeanor.
Ability to work effectively with a diverse population of participants and staff.
Basic computer skills for documentation and communication.
CPR/First Aid certification or willingness to obtain it.
Knowledge of the physical, mental, and social needs of older adults and sensitivity to elderly participants' needs.
Teamwork and collaboration skills with interdisciplinary staff.
Positive attitude and conflict-resolution skills.
Reliability and attention to detail.
Dependability, flexibility, and resourcefulness.
Ability to work independently and be self-directed.
Ability to work sensitively and effectively with individuals from diverse ethnic and cultural backgrounds.
Ability to work the required schedule.
Physical strength to perform essential job functions.

Nice To Haves

Coursework or a degree in human services, gerontology, or healthcare.
Experience working with seniors in a healthcare, assisted living, or adult day health setting.
Knowledge of the PACE program.
Strongly preferred ability to speak Cantonese and/or Mandarin.

Responsibilities

Greet participants, families, and visitors and create a welcoming atmosphere.
Assist participants with check-in, transportation coordination, and wayfinding within the facility.
Encourage participants to join activities and social programs.
Collaborate with recreation, nursing, and social work staff to support participant needs.
Observe and report participant concerns, mood changes, incidents, or changes in condition to clinical or interdisciplinary team staff.
Promote communication and trust among participants, caregivers, and the interdisciplinary team.
Assist with participant satisfaction surveys, feedback collection, and quality improvement initiatives.
Help maintain a clean, safe, and comfortable center environment.
Support special events, celebrations, and family days.
Model PACE values of respect, dignity, and person-centered care.
Escort participants to assigned offsite medical appointments.
Adhere to CSC PACE policies and procedures and DHCS and CMS guidelines.
Perform other duties as assigned.