Owner Onboarding Agent (Seasonal) - Pompano Beach, FL
Travel + Leisure Co.•Chesapeake, VA
•Onsite
About The Position
The Owner Onboarding Representative supports the owner onboarding experience by presenting sales documents for new and existing owner purchases and providing customer support through onsite education, club-product services, follow-up, and customer contact. The role balances proactive owner engagement with reactive support to promote owner satisfaction, quality service, and compliance goals. The representative shares observations and feedback with the Owner Onboarding Manager (OO Manager) to identify trends, training opportunities, and compliance concerns, and works with the manager to train the sales team.
Requirements
- Bachelor’s degree or an equivalent combination of education and directly related experience.
- Full availability to work weekends and holidays.
- Ability to prioritize and organize tasks.
- Ability to influence.
- Excellent verbal and written communication and interpersonal skills.
- Ability to manage concurrent assignments effectively and efficiently.
- Strong conflict-management skills.
- At least one year of previous customer service experience.
- Unless legally required otherwise, experience may be accepted in place of the education requirement.
Nice To Haves
- Expertise in contract standards.
- Expertise in WVO product knowledge.
- At least one year of Wyndham sales experience.
Responsibilities
- Review and complete legal and sales-related documents with owners according to established processes and guidelines.
- Educate owners in private one-on-one or group sessions on club products and ways to maximize their vacation ownership; support post-sale service, sales retention, and compliance.
- Identify and communicate patterns, trends, training opportunities, and compliance concerns to the OO Manager.
- Train the sales team as needed on product knowledge, sales document content, and sales compliance.
- Coordinate logistics and reporting for educational events and materials, and collaborate with in-house marketing, sales, and resort teams to optimize session attendance.
- Perform other site duties as assigned by the OO Manager.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time off, parental leave, and holidays, depending on position and eligibility; temporary and seasonal associates are ineligible for paid time off
- Paid volunteer time through a Wish day, subject to approved-organization requirements
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
