Garage Hiker Overnight 11pm-7am Valid Drivers License

Hotel Monteleone•New Orleans, LA

43d•Onsite

About The Position

This position is located at the Monteleone Parking Garage and combines valet/hiker and garage cashier duties. The role provides guests with a positive first and last impression, issues claim tickets to guests entering the garage, and collects parking fees when they leave. The position is full-time and works an overnight shift, Sunday through Saturday, including holidays. The role requires a valid Louisiana driver's license and no driving violations within the previous two years. Candidates must have a high school diploma or GED, at least one year of garage cashier or money-handling experience, and at least one year of customer service experience. The position involves working outdoors in varying weather and regularly standing and walking, with lifting requirements described in the posting.

Requirements

High school diploma or GED.
At least one year of garage cashier or money-handling experience.
At least one year of customer service experience.
Valid Louisiana driver's license and no driving violations within the last two years.
Experience driving standard-shift vehicles.
Strong customer service and leadership skills.
Ability to push, pull, lift, and carry objects weighing up to 60 pounds.
Ability to comply with hotel policies and procedures.
Ability to speak clearly, write legibly, perform basic calculations, and work well with other associates.
Ability to work flexible shifts, weekends, and holidays.
Ability to work outdoors in hot, rainy, or other weather conditions.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and resolve problems involving a few concrete variables in standardized situations.
Ability to operate a computerized property management system.

Responsibilities

Issue claim checks and explain how guests can reclaim their vehicles.
Park and retrieve guest vehicles safely and efficiently in designated areas.
Provide travel directions and information about property events and promotions.
Prepare accurate and timely departmental documentation and reports, including information about claim checks, vehicle damage, statements, and conditions requiring attention or repair.
Obey traffic laws on and off the property.
Promote courteous customer treatment and resolve guest service issues.
Provide general supervision to valet attendants to support efficient valet operations.
Provide timely, knowledgeable service and find solutions to guest problems.
Greet arriving and departing guests, open passenger doors, and offer assistance when appropriate.
Post public parking charges in Micros and guest parking charges in Opera.
Coordinate with Monteleone Garage valets to facilitate timely retrieval of vehicles.
Greet guests warmly and provide outstanding service at the Monteleone Garage.
Assist guests with directions and information about restaurants and venues throughout the French Quarter.
Perform other duties as assigned.