FT Overnight Bakery 11pm-7am #6642

Clark Holdings / Tim Hortons•Pembroke, NY

About The Position

The Bakery Team Member prepares and monitors quality bakery products while delivering an exceptional guest experience. The role focuses on keeping products fresh and accurate, maintaining an appealing product showcase, and providing friendly, attentive service. Team members also process and prepare food and beverage orders, support timely service, and help address guest concerns. The position supports restaurant operations by monitoring bakery inventory, preparing appropriate quantities of products, recording production and waste, maintaining product and equipment temperatures, and assisting the Restaurant Front when needed. Team members follow operational, food preparation, equipment, health, and safety procedures while keeping the kitchen clean and organized. Work takes place in a busy quick-service restaurant with frequent customer and employee interaction, interruptions, and changes in tasks and position. The job requires prolonged standing; bending, kneeling, reaching, and twisting; handling light to moderate loads; operating a cash register and electronic devices; and exposure to cold or freezing areas and high heat around ovens. Regular and predictable attendance is an essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company may assign additional duties or change the position's duties as needed.

Requirements

Friendly, professional demeanor and excellent communication and interpersonal skills.
Ability to provide outstanding guest service and work effectively with customers and other employees.
Ability to prepare a variety of food and beverage items and work with or train other employees.
Ability to stand for prolonged periods and stoop, bend, kneel, crouch, reach, and twist.
Ability to lift, carry, push, and/or pull light to moderate weights from under 5 to 50 pounds.
Ability to operate a cash register system and electronic devices using repetitive hand movements and fine coordination.
Ability to work in frequent exposure to cold/freezing temperatures and high heat, including walk-in freezers/coolers and ovens.
Ability to verbally communicate to exchange information.
Normal-range vision and hearing, with or without correction.
Ability to use and wear a headset, if needed, to take and process customer orders.
Regular and predictable attendance.

Responsibilities

Prepare, finish, and monitor bakery products according to quality standards and product shelf-life requirements.
Maintain an appealing showcase with a variety of fresh, high-quality products.
Provide friendly, attentive guest service and follow the S.E.T. Principles: Smile, Eye Contact, Thank You.
Ensure order accuracy and support speed-of-service goals by working efficiently.
Address guest concerns or complaints and take responsibility for service recovery.
Follow procedures and guidelines for product preparation and equipment operation.
Monitor bakery inventory in refrigerators and freezers and prepare products as needed.
Prepare appropriate product quantities to minimize waste and record prepared items and waste on the production sheet.
Respond to product and showcase needs communicated by the Restaurant Front.
Assist in serving guests in the Restaurant Front when necessary.
Regularly monitor and record required product, refrigerator, and freezer temperatures.
Follow restaurant policies, procedures, and standards, and maintain a clean, organized kitchen.
Comply with occupational health and safety legislation and safe work practices; use required protective equipment or clothing.
Promptly report injuries, accidents, unsafe conditions, and health and safety violations to the Restaurant Manager or Human Resources.
Operate equipment and machinery safely.
Prepare food and beverage orders and process food orders.
Clean and restock multiple areas of the restaurant.