Part-time Overnight Concierge (Friday & Saturday, 11PM-7AM)

Dweck Properties•Arlington, VA

6d•Onsite

About The Position

As a part-time Overnight Concierge, you serve as the community’s after-hours resource and provide a dependable presence throughout the night. Working Fridays and Saturdays from 11:00 p.m. to 7:00 a.m., you support residents, assist visitors, monitor building activity, respond to after-hours concerns, and help prepare the community for the day ahead. The role requires independence, attentiveness, sound judgment, and clear communication to maintain a welcoming, secure, and well-prepared environment. New hires must attend Dweck’s New Hire Orientation, typically held on the second Monday of each month at the company’s Headquarters office in Washington, D.C. Orientation is a fully paid day, beginning at 9:30 a.m. and continuing through late afternoon; parking and lunch are provided. Eligible team members may have access to programs and perks, with eligibility and offerings varying based on employment status and plan terms.

Requirements

Genuine interest in helping people and creating a welcoming resident experience.
Strong communication, organization, judgment, and follow-through.
Ability to work independently, remain alert, and respond calmly and professionally during after-hours situations.
Comfort using phones, computers, email, security-monitoring equipment, and property or package-management systems.
Ability to work Fridays and Saturdays from 11:00 p.m. to 7:00 a.m.
Ability to regularly sit, stand, walk, and communicate with residents and guests for extended periods.
Ability to occasionally handle light packages, with or without reasonable accommodation.
Time-off requests must be submitted to and approved by the manager under the Concierge Time Off Policy; permanent part-time Concierge team members may take off one weekend per calendar quarter.
Attendance at Dweck’s New Hire Orientation is required.

Nice To Haves

Customer service experience in hospitality, retail, multifamily property management, or a similar environment; applicants with the right service mindset may be trained.

Responsibilities

Greet residents, guests, vendors, and their pets, and provide assistance, directions, or information as needed.
Answer incoming calls professionally and document leasing inquiries, resident requests, and messages for next-business-day follow-up.
Receive, log, secure, and distribute mail and packages according to community procedures; deliver packages to residents’ doors when requested and permitted, and conduct package audits.
Assist with after-hours requests, lockouts, guest parking passes, amenity reservations, and resident concerns in accordance with community policies and procedures.
Accurately document maintenance requests, follow emergency and after-hours procedures when immediate action is required, and communicate information to the day team.
Complete assigned projects, reports, audits, recordkeeping, and other administrative tasks during slower periods.
Conduct routine property walks, confirm designated building access points are closed and secured, observe security cameras, and report unusual activity, safety concerns, or maintenance issues.
Complete shift reports, organize information for the morning team, restock designated lobby supplies as needed, and help prepare the community for the next business day.
Protect resident privacy, maintain professionalism, and follow building access, safety, and emergency-response procedures.