Part-time Overnight Concierge (Friday & Saturday, 11PM-7AM)

Dweck Properties•Arlington, VA

About The Position

The Part-Time Overnight Concierge serves as the community’s after-hours resource and a dependable presence throughout the night. Working Fridays and Saturdays from 11:00 p.m. to 7:00 a.m., the Concierge supports residents and visitors, monitors building activity, responds to after-hours concerns, and helps prepare the community for the next business day. The role requires independence, attentiveness, sound judgment, and clear communication to maintain a welcoming, secure, and well-prepared environment. The Concierge greets residents, guests, vendors, and their pets; answers incoming calls; documents messages and requests for follow-up; receives, logs, secures, and distributes mail and packages; and assists with resident needs such as lockouts, guest parking passes, amenity reservations, and concerns. The role also documents maintenance requests, follows emergency and after-hours procedures, completes administrative projects and records, conducts property walks, checks building access points, observes security cameras, and reports unusual activity, safety concerns, or maintenance issues. The Concierge completes shift reports, organizes information for the morning team, restocks designated lobby supplies as needed, protects resident privacy, and follows building access, safety, and emergency-response procedures. New hires must attend Dweck’s paid New Hire Orientation, typically held on the second Monday of each month at the company’s Headquarters office in Washington, D.C. Orientation begins at 9:30 a.m. and continues through late afternoon; parking and lunch are provided. Dweck Properties is a private, multi-generational, family-owned real estate owner and manager with multifamily communities and retail spaces in the Washington, D.C. metro region. The company describes its culture as grounded in transparency, imagination, and empowerment.

Requirements

Genuine interest in helping people and creating a welcoming resident experience.
Strong communication, organization, judgment, and follow-through.
Ability to work independently, remain alert, and respond calmly and professionally during after-hours situations.
Comfort using phones, computers, email, security-monitoring equipment, and property or package-management systems.
Ability to work Fridays and Saturdays from 11:00 p.m. to 7:00 a.m.
Ability to sit, stand, walk, and communicate with residents and guests for extended periods.
Ability to occasionally handle light packages, with or without reasonable accommodation.
Attendance at Dweck’s New Hire Orientation is required.

Nice To Haves

Customer service experience in hospitality, retail, multifamily property management, or a similar environment is preferred.

Responsibilities

Greet residents, guests, vendors, and their pets, and provide assistance, directions, or information.
Answer incoming calls professionally and document leasing inquiries, resident requests, and other messages for next-business-day follow-up.
Receive, log, secure, and distribute mail and packages; deliver packages to residents’ doors when requested and permitted; and conduct package audits.
Assist with after-hours requests, lockouts, guest parking passes, amenity reservations, and resident concerns in accordance with community policies and procedures.
Document maintenance requests, follow emergency and after-hours procedures when immediate action is required, and communicate information to the day team.
Complete assigned projects, reports, audits, recordkeeping, and other administrative tasks during slower periods.
Conduct routine property walks, confirm designated building access points are closed and secured, observe security cameras, and report unusual activity, safety concerns, or maintenance issues.
Complete shift reports, organize information for the morning team, restock designated lobby supplies as needed, and help prepare the community for the next business day.
Protect resident privacy, maintain professionalism, and follow building access, safety, and emergency-response procedures.