Overnight Unit Supervisor

Volunteers of America Minnesota and Wisconsin•Blaine, MN

27d•Onsite

About The Position

The Unit Supervisor is responsible for the overnight operation of the living unit, providing leadership, supervision, and clinical-minded oversight to ensure a safe, trauma-informed, therapeutic, and structured environment. This role ensures unit operations align with organizational values, best practices in youth residential treatment, regulatory standards, and a culture of professional excellence and accountability.

Requirements

BA/BS or equivalent experience.
MN Statute 245I Mental Health Practitioner qualification.
At least 1 year of successful leadership experience demonstrated in the mental health field.
Demonstrated knowledge of trauma-informed care, professional boundaries, and best practices in youth services.
Must be 21 year of age or older with a current and valid Driver’s license with an acceptable driving record.

Nice To Haves

Previous experience working with children/adolescents in residential treatment or related therapeutic setting.

Responsibilities

Provide consistent, supportive, and trauma-informed supervision to overnight residential staff, modeling professionalism, emotional regulation, and therapeutic engagement.
Schedule, manage, and supervise overnight residential staff, including 1:1 supervision, coaching, corrective action, and performance evaluations.
Promote staff practice is youth-centered, strengths-based, culturally responsive, and aligned with treatment goals.
Foster a culture of standards of excellence, ethical practice, and continuous quality improvement.
Ensure unit operations reflect evidence-based and best practice standards in youth residential treatment.
Coach and monitor staff use of approved crisis intervention techniques (e.g. Handle With Care) with a focus on safety, dignity, and least-restrictive interventions.
Support staff in understanding trauma responses and applying trauma-informed approaches during overnight care and crisis response.
Maintain a safe, clean, and orderly living environment that promotes emotional and physical safety for youth and staff.
Conduct and coordinate walkthroughs, safety searches, room switches, and facility monitoring.
Participate in drills, audits, and compliance activities related to CARF accreditation and licensing requirements.
Complete planned and random quality assurance camera for reviews for safety, documentation quality, and incident review.
Review, approve, and audit residential documentation in Credible to ensure accuracy, timeliness, and clinical appropriateness.
Adhere to HIPAA privacy, security, and confidentiality standards at all times.
Collaborate closely with the Program Manager, Operations Support Specialist, and interdisciplinary team to ensure consistent program implementation.
Coordinate with Human Resources regarding payroll, staffing concerns, and personnel documentation.
Maintain accurate and up-to-date staffing and training records for residential counselors.
Enforce, evaluate, and support implementation of organizational policies and procedures.
Provide input into short- and long-term operational planning in collaboration with program leadership.
Participate in the ASP on-call rotation.
All other duties as assigned.