Overnight Supervisor

Pacific Quest • All Locations / Hilo / Hawaiian Paradise Park, HI

14h • Onsite

About The Position

The Overnight Supervisor provides direct supervision, leadership, and scheduling oversight for Overnight Program Guides while ensuring a safe, supportive environment for residents during overnight hours. They serve as a key liaison between the Overnight Team and the broader Program Department.

Requirements

• Valid driver’s license and clean driving record.
• Must maintain CPI-Non-Violent Crisis Intervention certification (provided by Pacific Quest).
• Must provide and maintain current CPR/First Aid certification.
• CPR certifications must be from a classroom training.
• Wilderness First Aid & Wilderness First Responder are acceptable.
• Must demonstrate alignment with Pacific Quest Core Values: (1) Professionalism; (2) Health; (3) Connection; (4) Resilience
• Must pass prehire and ongoing background and fingerprint checks, and drug screening.
• Annual physical and TB clearance required.
• Experience in supervision and able to work with residents in crisis.
• Experience with crisis prevention.
• Basic computer skills including Google Documents, Gmail, and EMR software.
• Understands and maintains all Pacific Quest policies including confidentiality, proper notification, and professional communication.
• Must be at least 21 years old to meet Company auto insurance requirements.

Responsibilities

• Direct supervision of Overnight Program Guides including management, scheduling, performance observation, facilitation of scheduled employee reviews, and ongoing training.
• Conduct new Overnight Program Guide orientation and training setup.
• Manage and delegate tasks for Overnight team members.
• Act as liaison to the daytime Program Management team.
• Communicate concerns and solutions to the Program Management team regarding anything related to overnight care of our residents and/or issues with Overnight Guides.
• Oversee nightly downloads when possible.
• Oversee overnight implementation of relevant enhanced supervision measures.
• Maintain inventory of resources.
• Work closely with Program Director and Team Managers regarding hiring needs, Human Resources requests, and Overnight Guide training and involvement with the Program Department.
• Oversee and conduct routine safety checks throughout facilities.
• Drive Company vehicles as necessary.
• Administration of medication to residents as needed throughout the night.
• Work overnight shifts as assigned or as needed to cover overnight hours due to staffing needs.
• Monitor resident medication self-administration when needed with proper documentation.
• Assist in Transportation of resident arrivals and departures including taking lead in outfitting process.
• Able to cover additional medication passes as needed.
• Support Program Team implementation of collaborative practices to support resident wellness needs.
• Direct supervision of Overnight Guides, including scheduling, performance observation, facilitation of employee reviews, and ongoing training.
• Approve employee timecards and manage time-off requests in alignment with program needs.
• Conduct regular performance reviews, provide ongoing coaching, and support staff development.
• Address performance concerns through appropriate disciplinary actions, documentation, and follow-up reviews in collaboration with Program Leadership and HR.
• Monitor and manage overtime (OT), ensuring appropriate coverage while maintaining budgetary awareness.
• Participate in the recruitment and hiring process for Overnight Guides, including interviewing and onboarding support.
• Plan and Facilitate monthly overnight meetings (at minimum) with assistance from Program Director and Managers.
• Additional daytime meetings or training may require participation.
• Assist set-up of emergency watches and protocols.

Benefits

• Healthcare including preventative health and wellness; optional prescription, dental and vision benefits
• Paid time off accrual and holiday pay
• Paid parental leave
• 401k plan
• Ongoing staff training
• Prodeals and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees