Overnight Student Safety & Operations Coordinator

University of New Mexico•Albuquerque, NM

5d•$18 - $24•Onsite

About The Position

Under the leadership of the Executive Director of Residence Life and Student Housing at the University of New Mexico and the supervision of the Senior Marketing Representative, the Overnight Student Safety & Operations Coordinator is a professional who supports students within Residence Life and Student Housing (RLSH). The Overnight Student Safety & Operations Coordinator serves as the primary contact for residence hall safety, student support, and operational continuity during overnight hours. This role provides real-time supervision of student staff, ensures compliance with departmental protocols, and supports incident response, facilities coordination, and administrative operations. This overnight position primarily includes late-night, weekend, and holiday shifts within the main residential communities on campus, with one consistent weekly shift at the Lobo Rainforest Building. The coordinator also helps connect overnight operations with daytime staff through clear communication, consistent policy enforcement, and proactive identification of trends affecting student safety and residential communities. The ideal candidate is organized, collaborative, and committed to student development, with the ability to manage multiple priorities and foster an inclusive, engaging residential experience within a Hispanic-Serving Institution.

Requirements

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Ability to train, mentor, and supervise student staff
Knowledge of residence life policies, student conduct processes, and crisis response procedures
Strong decision-making and problem-solving skills in high-pressure situations
Effective written and verbal communication skills, including incident documentation
Leadership, conflict resolution, and accountability management skills
Strong organizational, time management, and scheduling abilities
Attention to detail in report review, trend analysis, and operational oversight
Ability to remain calm, professional, and effective during emergencies
Ability to work independently with minimal supervision during overnight hours

Nice To Haves

Bachelor’s degree
Experience in residence life or student housing
Experience supervising or mentoring student staff
Experience in crisis response or high-pressure experience

Responsibilities

Serve as the primary overnight point of contact for the Student Safety team
Ensure staff follow established protocols during incidents and emergencies
Support the Professional Staff On-Call during crisis response
Monitor and identify trends in overnight incidents, including repeat behaviors, locations, and timing
Conduct first-level review of overnight incident reports
Ensure reports are complete, policy-aligned, and professionally written
Flag urgent or high-priority incidents for follow-up
Provide timely feedback to Student Safety staff and assist with After Action Reviews
Triage maintenance and safety concerns, contacting emergency maintenance, custodial, or locksmith services as needed
Submit and verify work orders with accurate documentation
Monitor recurring facility and safety issues, including locks, lighting, and hazards
Ensure building walkthroughs are completed, and safety systems remain secure and operational
Conduct proactive safety inspections of residence halls and campus facilities
Identify unsecured access points, propped doors, and other high-risk conditions
Track recurring concerns and recommend operational or policy improvements
Review potential camera coverage gaps and recurring policy violations
Supervise and lead the overnight Student Safety team
Provide real-time coaching, guidance, and accountability during shifts and incidents
Reinforce expectations related to professionalism, customer service, and response procedures
Support staff development through ongoing mentorship and feedback
Develop and manage overnight and extended coverage schedules
Ensure appropriate staffing coverage across all assigned areas
Balance staffing needs, employee availability, and equitable shift assignments
Address last-minute staffing changes and make real-time coverage adjustments as needed