Student Life Operations Coordinator

Roberts Wesleyan University•Rochester, NY

About The Position

The Student Life Operations Coordinator is a role strategically created to help engage Student Life, enhance student engagement, and provide logistical support to the Associate Dean of Student Leadership & Engagement. This position will be a leader who directs and manages daily administrative operations for Student Life, supporting departmental objectives, institutional priorities related to Student Life, and oversees a team of student workers.

Requirements

Bachelor’s degree preferred.
Minimum of 2 years of relevant experience in student engagement, residence life, or spiritual leadership.
Strong organizational and communication skills, with a pastoral, student-centered mindset.
Proficiency in Microsoft Office, Google Suite, Canva, and social media tools.
Demonstrated commitment to holistic student development and Christian higher education values.

Responsibilities

Directly support and assist with the traditional undergraduate student success and retention for the University
Administrative & logistical support for major student events and activities as needed (i.e. New Student Orientation, Spring and Winter Commencement; Leadership Gala, Leadership You events and application process, student organization process, and Student Leadership application processes)
Maintain current knowledge of the regulations, policies, and eligibility requirements for specific student activities and related programs and services.
Lead and manage daily office operations.
Create and ensure an open, welcoming atmosphere for all students.
Listen, guide, and provide excellent service to all students, families, and others.
Provide exceptional customer service by assisting with students and guests, addressing inquiries, and addressing general student needs.
Coordinate a warm, efficient, and professional reception for students, staff, and visitors, recognizing the heightened and sensitive nature of many appointments and interactions.
Coordinate and execute administrative responsibilities within the Student Life office, including reports and correspondence, meeting agendas, office communication, etc.
Monitor and manage the Student Life office environment and GCEC atrium space.
Manage and coordinate the hiring, training and work of office student assistants as well as evaluate performance; delegate and review assignments and projects; evaluate work products/results; establish and monitor timelines and prioritize work, establishing KPIs and measurable metrics.
Administer annual departmental budgets including assistance with annual budget preparation, and recommendations and justifications regarding budget requests; authorize other fund expenditures, receipts and disbursements according to policies; monitor & allocate monthly department credit card expenditures.
Build and maintain the Student Life website (Intranet) with valuable tools and information for students including the Student Handbook, ensuring accuracy and timeliness of all information.
Serve as the department expert on the Student Handbook content, policies, and practices, assuring appropriate updates and improvements as needed.
Motivate and guide students to explore leadership opportunities and to pursue constructive and productive activities consistent with their objectives and goals.
Assist with the management of various department processes, such as the meal plan reduction/exemption request process and the off-campus housing application process.
Execute the communication schedule / plan (current students) to ensure timely updates for key university events, deadlines, compliance notices, clearance requirements and announcements.
Coordinate campus event calendars and assist with cross-departmental collaboration such as scheduling, communication, event promotion, and set-up, ensuring the smooth execution of these important events such as the First 40 Day event series, and student activities.
Work closely with relevant teams to ensure events are aligned with university goals, policies, and student needs.
Maintain and manage the student life email and phone system.
Take on special projects and tasks as assigned, contributing to ongoing improvements within Student Life operations and Student Leadership & Engagement.