Overnight Security Officer

Omni Hotels & Resorts•Atlanta, GA

About The Position

The Overnight Security Officer provides quality service that exceeds guest expectations by proactively following service standards, complying with safety regulations, and assisting guests with their needs. The role supports hotel safety and loss-prevention operations through patrols, emergency response, incident investigation and documentation, training, and administrative work. The position also involves providing accurate information to guests and owners and helping maintain a safe, organized hotel environment.

Requirements

At least 1 year of Loss Prevention experience.
Ability to communicate effectively by telephone, email, radio, and written reporting.
Basic computer knowledge.
Valid driver's license and ability to meet minimum Motor Vehicle Records requirements.
Ability to remain calm and professional during stressful situations.
Ability to work a flexible schedule that includes day, evening, and overnight shifts, weekends, and holidays.
Ability to stand and walk for up to 7 hours per shift.
Ability to reach various areas of the hotel or resort rapidly when necessary.

Nice To Haves

First Aid/CPR Certification.

Responsibilities

Patrol the property and observe, report, and correct safety and security deficiencies.
Respond to emergency calls in accordance with established emergency procedures.
Respond to complaints and requests for assistance under departmental and corporate policies, providing support and coordinating with outside agencies as needed.
Prepare factual, thorough, and professional written reports about incidents, events, and actions taken during the shift.
Maintain the integrity and continuity of lost-and-found items, and secure and release found property in accordance with hotel policy and legal requirements.
Maintain confidentiality in accordance with corporate and legal requirements.
Conduct initial investigations and follow up on complaints, accidents, and incidents.
Support the Director of Loss Prevention in developing, implementing, and managing safety and loss-control programs and initiatives.
Maintain knowledge of and comply with departmental and resort policies and procedures.
Enter information about guest and employee complaints, accidents, and incidents into a database as needed, and monitor investigations and follow-up.
Provide and assist with officer and resort-wide safety and loss-prevention training.
Create and ensure daily completion of staff checklists and necessary reports.
Motivate staff and foster a cohesive team.
Provide guests and owners with accurate information and maintain knowledge of the hotel and surrounding area.
Monitor adherence to standard operating procedures.
Clean and maintain a hygienic, organized work area.
Perform administrative duties such as filing, report distribution, photocopying, and faxing as needed.
File information related to incidents and accidents.
Supervise employee locker audits.
Monitor and follow up on footage from Loss Prevention cameras.