Overnight Security Officer

Omni Hotels & Spas•Atlanta, GA

About The Position

This team member provides quality service that exceeds Guest expectations. The role supports guest safety and security by proactively embracing service standards, adhering to safety regulations, and gaining the knowledge needed to assist guests with their needs. Responsibilities include property patrols, responding to emergencies and requests for assistance, documenting incidents, maintaining lost and found property, conducting initial investigations and follow-up, supporting safety and loss control programs and training, and monitoring Loss Prevention procedures and camera footage. The position also includes staff coordination, administrative duties, and providing accurate information to guests and owners.

Requirements

At least 1 year of Loss Prevention experience.
Ability to stand and walk for up to 7 hours per shift.
Ability to communicate effectively by telephone, email, radio, and reporting.
Basic computer knowledge.
Valid driver’s license and ability to meet minimum Motor Vehicle Records requirements.
Ability to reach various areas of the hotel or resort rapidly when necessary.
Ability to remain calm and professional during stressful situations.
Ability to work a flexible schedule, including day, evening, and overnight shifts, weekends, and holidays.

Nice To Haves

First Aid/CPR Certification.

Responsibilities

Perform property patrols, observing, reporting, and correcting safety and security deficiencies.
Respond to emergency calls by following established emergency procedures.
Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures; provide assistance and coordinate with outside agencies as necessary.
Prepare factual, thorough, and professional written reports of incidents, events, and actions taken during a shift.
Maintain the integrity and continuity of lost and found articles, and secure and release found property in accordance with hotel policy and legal requirements.
Maintain confidentiality regarding information and actions related to duties, in accordance with corporate and legal requirements.
Conduct initial investigations and follow up on complaints, accidents, and incidents.
Support the Director of Loss Prevention in developing, implementing, and managing safety and loss control programs and initiatives.
Maintain knowledge of and comply with departmental and resort policies and procedures.
Monitor initial investigations and follow up on guest and employee complaints, accidents, and incidents; enter information into a database as needed.
Provide and assist with officer and resort-wide safety and Loss Prevention training.
Create and ensure daily completion of staff checklists and necessary reports.
Motivate staff and foster a cohesive team.
Provide guests and owners with accurate information and maintain knowledge of the hotel and surrounding area.
Monitor adherence to standard operating procedures.
Clean and maintain a hygienic, organized work area.
Perform administrative duties as needed, including filing, report distribution, photocopying, and faxing.
File information related to incidents and accidents.
Supervise employee locker audits.
Monitor and follow up on footage from Loss Prevention cameras.