Overnight Manager

Auberge Collection•Dallas, TX

About The Position

The Overnight Manager leads overnight hotel operations, oversees the night audit process, and prepares the hotel for the next business day. The role provides overnight leadership support for the Front Office in coordination with Security and other departments, balancing front office and security operations with financial oversight. The Overnight Manager ensures accurate night audits, exceptional guest service, and a seamless overnight experience for guests and colleagues.

Requirements

Minimum of 2 years of experience in a front office leadership role.
Demonstrated ability to manage guest service and financial responsibilities.
Strong analytical skills and attention to detail and accuracy.
Effective communication skills and ability to provide clear, professional direction.
Proficiency with Property Management Systems and basic accounting practices.
Strong problem-solving skills and ability to work independently.
Ability to work a flexible schedule, including weekends and holidays, during overnight hours.

Nice To Haves

Previous Front Office, Night Audit, or Accounting experience.

Responsibilities

Oversee overnight operations, ensuring service quality, standards, and guest expectations are consistently met.
Execute and manage the night audit process, ensuring financial transactions are balanced, accurate, and properly documented.
Support all areas of the hotel during the overnight shift.
Perform Front Desk duties as needed and prepare the AM shift for success.
Review daily arrivals in advance to become familiar with notable guests, special requirements, and potential challenges.
Maintain a strong understanding of Bell Staff, Call Center, and Concierge/Guest Services operations.
Analyze information and evaluate results to determine solutions and resolve issues efficiently.
Handle late arrivals, early departures, and overnight guest requests professionally and accurately.
Ensure guest folios, billing, and payment methods are accurate and compliant.
Generate and distribute nightly reports highlighting operational and financial insights.
Identify, investigate, and resolve discrepancies in financial records or guest accounts.
Maintain a visible presence in the lobby and guest areas to support overnight guest needs.
Communicate relevant information to departments and key team members in a timely manner.
Ensure smooth shift transitions through thorough handover notes and updates.
Accurately record information in the PRC to support communication and follow-up with daytime teams.
Complete detailed guest incident reports, document relevant information promptly, and escalate incidents appropriately.