Overnight Manager

PLS • New York, NY

10d • $20 - $21 • Onsite

About The Position

Overnight Managers provide Customer Service Representatives (CSRs) with on-call support during overnight hours so assigned stores deliver outstanding customer service and follow store procedures. They help meet operating objectives, sales, and financial goals, perform all CSR duties, and support Store Management with overnight operations. The role is based at 35-05 Junction Blvd., Corona, NY 11368.

Requirements

• At least 6 months of PLS check-cashing experience.
• At least one year of supervisory experience in an industry such as hospitality, financial services, banking, retail, or restaurants.
• Ability to develop positive relationships with internal and external customers.
• Superior verbal and written communication skills.
• Exceptional attention to detail and ability to multitask.
• Strong desire to exceed goals and inspire excellence in a team.
• Professional appearance and demeanor.
• Ability to work flexible hours, including overnight shifts, weekends, and holidays.
• Ability to sit and/or stand for long periods.
• Ability to lift 15 (unit not specified).
• Ability to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels.

Nice To Haves

• Previous customer service experience in hospitality, financial services, banking, retail, or restaurants.
• English/Spanish bilingual ability.

Responsibilities

• Ensure transactions comply with federal, state, and local regulations.
• Review and enforce applicable company policies with CSRs, including Operations, Robber/Intruder, and Dress and Personal Appearance Policies.
• Communicate information, questions, and issues between store management and CSRs.
• Attend monthly regional meetings to communicate necessary information to CSRs.
• Support a strong customer service culture.
• Help CSRs resolve customer complaints.
• Approve checks up to specified limits in accordance with company policy.
• Complete video camera audits to provide additional support and security to overnight CSRs.
• Help maintain a clean, safe, and organized store environment.
• Prepare required reports for Store and District Managers.
• Manage multiple projects and frequent interruptions to meet internal and external customer needs and requests.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits for eligible employees.
• 401(k).
• Vacation.
• Opportunities for advancement.
• Ongoing training.
• Bonus eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed