Overnight In Room Dining Server

Highgate Hotels•Miami, FL

About The Position

The Overnight In-Room Dining (IRD) Server delivers luxury culinary experiences to guest rooms and private residential condominiums during late-night and early-morning hours. Working independently in a high-end property, the server ensures orders are prepared and delivered accurately and presented to luxury standards, while providing discreet, prompt, and refined service. The role also involves taking overnight orders, processing guest charges, coordinating with the kitchen, maintaining service areas, and communicating relevant information to the morning team.

Requirements

Minimum 1 to 3 years of food and beverage service experience, preferably in a luxury hotel, upscale restaurant, high-end resort room-service operation, or similar setting.
Ability to push heavy rolling carts, walk long corridors, stand, and lift trays weighing up to 30–40 pounds throughout an overnight shift.
Impeccable grooming, refined verbal communication skills, and a calm, reassuring demeanor when interacting with tired or late-arriving guests.
Comfort operating handheld POS terminals and room-service management software.
Flexibility to work overnight shifts, typically 11:00 PM to 7:00 AM, and weekends and holidays as required by 24/7 hotel operations.

Responsibilities

Assemble, inspect, and deliver overnight food and beverage orders using upscale trays or heated IRD trolleys, with appropriate linens, silverware, and condiments.
Set up meals discreetly in guest rooms or residential suites according to luxury hotel standards, offering assistance such as opening wine bottles, uncovering dishes, or adjusting lighting and climate controls.
Conduct regular floor sweeps to retrieve soiled trays, carts, and glassware from guest hallways and service landings.
Maintain professionalism, privacy, and polite etiquette when accessing occupied guest rooms or residences during late-night hours.
Answer overnight room-service calls, take accurate orders, accommodate dietary requests, and upsell premium beverages or desserts.
Process guest and resident folio charges through the property management system and obtain required signatures.
Coordinate with the overnight kitchen supervisor or cook to dispatch orders rapidly, accurately, and at proper temperatures.
Keep the IRD pantry, hot box equipment, and service staging areas clean, sanitized, and stocked with glassware, napkins, and cutlery.
Complete night audit logs, track late-night guest preferences, and communicate maintenance or security notes to the morning guest experience team.
Perform other related duties as assigned by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
Additional location-specific paid holiday, vacation, and sick-leave provisions for employees based in Washington, Colorado, and California, subject to applicable terms and eligibility